Supervisor - Community Health Workers

Presbyterian Healthcare Services • Santa Fe, NM

19d • $48,069 - $73,403 • Hybrid

About The Position

Supervise a team of Community Health Workers across the state embedded in outpatient clinics that provide connections to community resources, basic health education and access to care navigation. Develop/maintain a coaching model used to track employees performance (quality, production, attendance, etc.) and development. Understand program performance statistics and reporting systems available and work closely with the Manager/Director to apply them in managing service levels and staff performance. Be available to the staff to answer questions, take escalated calls, and monitor performance measures, etc. Motivate and encourage representatives through positive communication and feedback. A hybrid work schedule available for this role with the expectation that the Supervisor have a standing in-person presence and make an effort to visit team members for in-person events, meetings, and touch-points. Some travel is required. Presbyterian is seeking a Supervisor for Community Health, a dynamic leader responsible for recruiting and developing high‑performing teams, driving quality outcomes, and implementing programs that address social determinants of health, substance use, and health promotion. This role oversees performance management, enforces organizational policies, and partners with delivery sites to integrate continuous quality improvement into daily workflows. The Supervisor monitors resource gaps for patients, interprets data to guide team and individual development, and provides feedback that supports innovative peer‑team processes. Additional responsibilities include updating community and behavioral health programs to align with evolving healthcare trends, mentoring staff to deliver exceptional customer service, collaborating across cross‑functional departments, engaging community health workers and peer support specialists to meet departmental goals, and traveling to field sites. At Presbyterian, we believe every patient interaction is an opportunity to show care, compassion, and commitment—starting the moment they walk through our doors. How you grow, learn and thrive matters here. Educational and career development options, including tuition and certification reimbursement, scholarship opportunities Loan forgiveness through the New Mexico Higher Education Department This position is eligible for the Northern New Mexico differential of $4.00 per hour. (This differential may be adjusted or discontinued based on business requirements.)

Requirements

• Bachelors degree in a related field, 6 years of additional experience can be substituted in lieu of degree.
• Plus 3 years experience as a Community Health Worker, Case Manager, Peer Support Specialist, Care Coordinator, or related position.
• Travel required.

Nice To Haves

• 2 years supervisory experience preferred.

Responsibilities

• Supervise a team of Community Health Workers across the state embedded in outpatient clinics that provide connections to community resources, basic health education and access to care navigation.
• Develop/maintain a coaching model used to track employees performance (quality, production, attendance, etc.) and development.
• Understand program performance statistics and reporting systems available and work closely with the Manager/Director to apply them in managing service levels and staff performance.
• Be available to the staff to answer questions, take escalated calls, and monitor performance measures, etc.
• Motivate and encourage representatives through positive communication and feedback.
• Recruiting and developing high‑performing teams, driving quality outcomes, and implementing programs that address social determinants of health, substance use, and health promotion.
• Oversees performance management, enforces organizational policies, and partners with delivery sites to integrate continuous quality improvement into daily workflows.
• Monitors resource gaps for patients, interprets data to guide team and individual development, and provides feedback that supports innovative peer‑team processes.
• Updating community and behavioral health programs to align with evolving healthcare trends
• Mentoring staff to deliver exceptional customer service
• Collaborating across cross‑functional departments
• Engaging community health workers and peer support specialists to meet departmental goals
• Traveling to field sites.

Benefits

• Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
• Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern)
• Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions)
• Malpractice liability insurance
• Loan forgiveness through the New Mexico Higher Education Department
• EPIC electronic charting system
• Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager