Intelisys: Supervisor, Commission Inquiry

ScanSource • Wade Hampton, SC

15d • $70,000 - $80,000

About The Position

The Commissions Inquiry Supervisor is responsible for the research and
resolution of all levels of Commission Inquiries. Demonstration of knowledge of
all supplier processes. Communication with both Partners & Suppliers in regards
to inquiry status and resolution. Responsible for training of Commission Inquiry
Team. Coordinates distribution of workload and delegates and manages their team.
Coordinates team processes and requirements.

Requirements

• Customer service experience required
• Positive attitude regardless of situation
• Email and Office etiquette required
• Knowledge of Microsoft Office Applications and any ERM Software
• Excellent communication skills
• Ability to motivate and coordinate staff

Nice To Haves

• Telecommunications experience a plus

Responsibilities

• Receives commission inquiries from Partners via different forms of communication (email, phone, web inquiry, etc) and logs them into the issue-tracking database for tracking actions necessary to resolve issue
• Performs all necessary research to resolve each commission inquiry. This includes checking current & previous supplier commission reports, various internal databases, supplier portals, contacting the Supplier involved
• Assists Commission Inquiry Coordinators and Specialists with pre-escalated inquiries
• Coordinates and trains Commission Inquiry Team, as well as coordinates day to day operations of the Team
• Leading in the distribution of workload to ensure that critical deadlines are met and resources are utilized effectively and efficiently in daily operations
• Handles Escalated Inquiries, Advance Commission Requests Process, and Proactive Inquiries
• Attends job related training, as well as, seminars that would enhance job performance
• Performs other assigned tasks as required
• Knowledge of products
• QC of Inquiries
• Excellent organizational and time management skills in a fast paced environment
• Proficiency in working in fast-paced, complex, dynamic, multi-cultural business environment
• Back-up to Commission Inquiry Specialist and Commission Inquiry Supervisor

Benefits

• medical/dental/vision coverage
• life insurance
• 401(k) plan with matching provision
• 128 hours of paid time off (PTO) each calendar year (prorated for date of hire)
• 10 paid company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees