Supervisor, Commercial Loan Servicing

Commerce Bank

126d • $54,500 - $73,000

About The Position

The primary responsibility of this position is to supervise production staff that is responsible for preparing commercial loan documentation that comply with regulatory requirements and Bank policy. The role involves developing and maintaining relationships with internal and external customers and business partners, ensuring regulatory compliance, managing operational risk, and developing production staff to meet production, accuracy, and timeliness goals. Additionally, the supervisor will identify process improvement opportunities, manage internal customer relationships, oversee department workflow, and provide guidance to employees on departmental projects and issues.

Requirements

• Bachelor's Degree in Business or Finance or equivalent combination of education and experience preferred.
• 3+ years commercial loan servicing experience required.
• 1+ years leadership experience required.
• Strong knowledge of the loan operations field and with loan or legal documents.
• Strong problem-solving skills with a solutions-oriented approach.
• Outstanding interpersonal skills with the ability to quickly connect with teammates and business partners.
• Ability to work in a fast-paced environment with extremely visible results.
• Ability to create a collaborative environment between operations, their business partners, and customers.
• Ability to communicate complex information to a variety of audiences using both written and verbal means of communication.
• Ability to complete daily tasks with minimal supervision and handle multiple tasks and projects.
• Ability to develop and coach team members with proven ability to achieve results through collaboration and teamwork.
• Self-starter with strong decision-making skills and the ability to effectively communicate and interact with all levels of the company.
• Intermediate level proficiency with Microsoft Word, Excel and Outlook.

Nice To Haves

• Experience using LaserPro.
• Experience in commercial banking.
• Experience in customer service/contact center.
• Experience in operations supervision.

Responsibilities

• Supervise production staff responsible for preparing commercial loan documentation.
• Develop and maintain relationships with internal and external customers and business partners.
• Ensure regulatory compliance and manage operational risk within the assigned team and department.
• Develop and engage production staff to ensure production, accuracy, and timeliness goals are met.
• Identify process improvement opportunities and train new/existing operations staff.
• Manage internal customer relationships through daily transactional responsibilities and service-level agreements (SLA’s).
• Oversee department workflow and effectively communicate decisions, priorities, and relevant information to team members.
• Provide guidance to employees on departmental projects/issues, coach and develop training plans, lead development conversations, and answer day-to-day questions for team members.

Benefits

• Employer sponsored health, dental, and vision insurance.
• 401(k).
• Life insurance.
• Paid vacation.
• Paid personal time.
• Career development.
• Education assistance.
• Voluntary supplemental benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees