Supervisor, Commercial Cash Management Setups

Commerce Bank

93d • $62,000 - $73,000

About The Position

The main purpose of this job is to provide operational direction to the department in accordance with established systems and procedures. This includes ensuring the timely/accurate completion of departmental work, management reports, training, coordinating the workflow within the department(s) and resolving complex problems.

Requirements

• Strong knowledge of the Commercial and Treasury services field
• Demonstrate and apply comprehensive knowledge of the customer set-up process to ensure accurate and efficient onboarding
• Strong analytical and compliance skills to monitor workflows, evaluate processes, and recommend enhancements that improve team efficiency, streamline operations, and support continuous improvement
• Ability to develop and coach team members with proven ability to achieve results through collaboration and teamwork
• Self-starter with strong decision-making skills and the ability to effectively communicate and interact with all levels of the company, clearly expressing ideas and concepts, both verbally and in writing
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Salesforce, Microsoft Word, Excel, Teams and Outlook
• Associate’s degree or equivalent combination of education and experience required
• 4+ years experience in banking, financial services, and treasury servicing required
• 3+ years of workflow and case management experience required
• 1+ years leadership experience required

Responsibilities

• Develop and maintain a thorough understanding of departmental processes to effectively support team operations
• Monitor and report errors from internal teams or external partners and manage workflow of Commercial applications and ensure compliance with regulations and SOX controls
• Maintain strong working relationships with stakeholders such as Treasury, Healthcare, Commercial, Small Business, Product, and IT
• Complete various management reporting and audits on a monthly and annual basis
• Lead conversations during system upgrades by articulating team requirements and identifying optimal solutions to enhance workflow efficiency
• Oversee department workflow and effectively communicate decisions, priorities and relevant information to team members
• Provide guidance to team members on departmental projects/issues, coach and develop training plans, lead development conversations and answer day-to-day questions for team members
• Perform other duties as assigned

Benefits

• Employer sponsored health, dental, and vision insurance
• 401(k)
• Life insurance
• Paid vacation
• Paid personal time
• Career development
• Education assistance
• Voluntary supplemental benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees