Supervisor, Commercial Cargo Claims

Geico • Houston, TX

303d • $94,300 - $141,450 • Remote

About The Position

We are seeking an experienced Commercial Cargo Supervisor to lead a team of adjusters handling complex cargo claims across multiple states. This role requires extensive expertise in commercial trucking operations, cargo liability laws, and policy interpretations, as well as strong leadership and problem-solving skills. The Supervisor will oversee claims investigations, ensure compliance with regulatory requirements, and drive efficient claims resolutions while mentoring and developing the team.

Requirements

• Must have 2 years commercial cargo experience and 1 year commercial cargo supervisor experience.
• Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing and speaking.
• Must be able to speak in a professional manner by telephone.
• Must be able to attain and maintain the required licenses issued by the insurance departments of various states.
• Must be able to handle heavy call volume in a fast-paced work environment, resolve complex business problems and handle complicated customer issues.
• Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills.
• Must be able to multi-task.
• Must be able to learn and apply large amounts of technical and procedural information.

Responsibilities

• Provide daily support and supervision to a team of Cargo Adjusters.
• Conduct and/or review associate performance appraisals.
• Initiate or approve salary adjustments, performance ratings, and other personnel changes.
• Counsel associates and take disciplinary action or terminate the employment of associates as appropriate.
• Ensure the claim team follows State and Federal regulations associated with the handling of Cargo Claims.
• Assist claim personnel in the coverage investigation, damages analysis, and settlement negotiations of Cargo Claims.
• Adhere to the GEICO Code of Conduct, company policies and operating principles.
• Meet attendance standard at business location to perform necessary job functions and to facilitate interaction with subordinates and management.

Benefits

• Premier Medical, Dental and Vision Insurance with no waiting period.
• Paid Vacation, Sick and Parental Leave.
• 401(k) Plan.
• Tuition Assistance.
• Paid Training and Licensures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities