Supervisor - Commercial Business Data Solutions

Carpenter Technology • Reading, PA

12h

About The Position

Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter’s high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets. Building on its history of innovation, Carpenter’s wrought and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing. Supervisor – Commercial Business Data Solutions We are seeking a detail-oriented and forward-thinking Supervisor – Global Commercial & Data Solutions to lead customer, billing, and pricing operations. In addition to ensuring accurate invoicing through SAP, compliance with Sarbanes-Oxley, and resolution of billing issues, this role will champion innovation by leveraging emerging technologies to enhance efficiency and accuracy.

Requirements

• High School required; bachelor’s degree in business preferred
• Minimum of 3 years in commercial operations, transactional systems, document management, workflow design, and process improvement.
• 1-3 years prior management experience or supervisor/team lead responsibilities.
• Advanced SAP proficiency with integration experience across Mainframe, Axiom, Lotus Notes, and other systems.
• Experience with AI-driven tools such as UiPath, Microsoft Copilot, and OutSystems, and ability to learn and apply new technologies quickly.
• Strong understanding of Sarbanes-Oxley and AS9100 compliance, KPI development, root cause analysis, and process mapping.
• Familiarity with Carpenter’s products, processes, and services, as well as quality systems and manufacturing operations.
• Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint), experience with report writing tools

Responsibilities

• Oversee accurate preparation and validation of invoicing documents in SAP, including credits, debits, RMAs, and resolution of complex billing discrepancies, ensuring compliance and customer satisfaction.
• Lead audit support activities, establishing robust tracking mechanisms and delivering actionable feedback to maintain Sarbanes-Oxley and AS9100 compliance.
• Govern customer master data: contacts, electronic distribution, addresses, business partner assignments, and systemic setup post-credit approval.
• Serve as liaison between Customer Service, Finance, IT, and Commercial teams to resolve systemic issues and align priorities.
• Drive automation and digital transformation initiatives by identifying opportunities and implementing solutions using advanced tools such as UiPath, Microsoft Copilot, and OutSystems to streamline workflows and enhance operational efficiency.
• Partner with cross-functional teams to integrate AI-driven solutions that enhance efficiency and customer satisfaction.
• Apply emerging technologies to improve master data integrity, strengthen compliance, and support audit readiness across global operations.
• Design, implement, and maintain the global Commercial Center (training materials, reference documents, contact lists, account management tools).
• Maintain supplier scorecards and lead cross-functional improvement plans to meet customer performance expectations.

Benefits

• Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees