Supervisor - Commercial Business Data Solutions

Carpenter Technology Corporation • Reading, PA

3d

About The Position

We are seeking a detail-oriented and forward-thinking Supervisor – Global Commercial & Data Solutions to lead customer, billing, and pricing operations. In addition to ensuring accurate invoicing through SAP, compliance with Sarbanes-Oxley, and resolution of billing issues, this role will champion innovation by leveraging emerging technologies to enhance efficiency and accuracy.

Requirements

• High School required; bachelor’s degree in business preferred
• Minimum of 3 years in commercial operations, transactional systems, document management, workflow design, and process improvement.
• 1-3 years prior management experience or supervisor/team lead responsibilities.
• Advanced SAP proficiency with integration experience across Mainframe, Axiom, Lotus Notes, and other systems.
• Experience with AI-driven tools such as UiPath, Microsoft Copilot, and OutSystems, and ability to learn and apply new technologies quickly.
• Strong understanding of Sarbanes-Oxley and AS9100 compliance, KPI development, root cause analysis, and process mapping.
• Familiarity with Carpenter’s products, processes, and services, as well as quality systems and manufacturing operations.
• Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint), experience with report writing tools (ThoughtSpot, BI reports), and web-based resources.
• Strategic thinking and analytical problem-solving to address complex, global challenges.
• Change agility and adaptability to evolving systems and technologies.
• Strong communication and collaboration skills for effective cross-functional integration.
• Commitment to continuous learning and innovation to stay ahead of technology trends.
• Identifies and resolves operational problems by using defined, updating existing or creating new defined processes, based on personal expertise and judgment for area of responsibility.
• Interprets internal and external customer needs and assesses requirements.
• Decisions may be guided by policies, procedures and business plan as well as supporting the identification of new policies and procedures; receives guidance and oversight from manager.
• Ability to work independently and with minimal supervision
• Superior writing and organizational skills
• Strong goal and results orientation; high energy.
• Detail-oriented
• Strong research and process mapping skills.
• Strong relationship building skills.
• Flexibility when faced with frequently changing priorities.
• Well-developed problem-solving skills.
• Effectiveness with multiple information systems, both mainframe and PC-based.
• Effectiveness with web-based resources.
• Willingness to offer a dissenting viewpoint during group decision making.
• Ability to operate a computer workstation.
• Ability to organize and prioritize tasks and make appropriate decisions.
• Ability to use sound and logical thinking in choosing a particular course of action.

Responsibilities

• Oversee accurate preparation and validation of invoicing documents in SAP, including credits, debits, RMAs, and resolution of complex billing discrepancies, ensuring compliance and customer satisfaction.
• Lead audit support activities, establishing robust tracking mechanisms and delivering actionable feedback to maintain Sarbanes-Oxley and AS9100 compliance.
• Govern customer master data: contacts, electronic distribution, addresses, business partner assignments, and systemic setup post-credit approval.
• Serve as liaison between Customer Service, Finance, IT, and Commercial teams to resolve systemic issues and align priorities.
• Drive automation and digital transformation initiatives by identifying opportunities and implementing solutions using advanced tools such as UiPath, Microsoft Copilot, and OutSystems to streamline workflows and enhance operational efficiency.
• Partner with cross-functional teams to integrate AI-driven solutions that enhance efficiency and customer satisfaction.
• Apply emerging technologies to improve master data integrity, strengthen compliance, and support audit readiness across global operations.
• Design, implement, and maintain the global Commercial Center (training materials, reference documents, contact lists, account management tools).
• Maintain supplier scorecards and lead cross-functional improvement plans to meet customer performance expectations.
• Perform all other duties and special projects as assigned.

Benefits

• Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees