Supervisor, Commercial Billing & Collections

Gundersen Health System•Stanfold, MN

13d•Hybrid

About The Position

Emplify Health is seeking a Supervisor, Commercial Billing and Collections to join our Commercial Billing Department. The Supervisor, Commercial Billing and Collections oversees daily commercial billing operations, ensuring accurate, timely completion of all billing activities. This role leads, coaches, and develops a team of ~29 employees, ensuring compliance with payer policies and regulatory requirements. The Supervisor partners with cross-functional teams to improve billing efficiency, reduce denials, implement best practices, and drive performance through technology and process improvement.

Requirements

High School diploma or equivalency
3-4 years of experience in healthcare revenue cycle with demonstration of increasing responsibility.
Passion for service excellence and continuous improvement
Strong leadership and team building capabilities

Nice To Haves

Certified Professional Biller (CPB), Certified Coding Specialist (CCS) Certified Professional Coder (CPC), Registered Health Information Technician (RHIT), Registered Health Information Administrator (RHIA), desired but not required.
Prior supervisory or team‑lead experience preferred.

Responsibilities

Uses key performance indicators on dashboards and scorecards to monitor performance and direct resources as appropriate.
Monitor daily operations to ensure billing staff meet established performance metrics and customer satisfaction goals.
Work collaboratively with healthcare providers and billing departments to resolve claim rejections and payor denials.
Develop and implement training programs for new and existing staff to enhance their claim resolution skills.
Monitor team performance, providing feedback and coaching to enhance productivity and service quality.
Collaborate with other departments to resolve billing-related inquiries and customer disputes quickly.
Create and maintain policies and procedures that align with industry regulations and best practices.
Collaborates with Revenue Cycle, ITDS and Clinical Operations to identify process errors and design-improved processes.
Support systemwide initiatives and works in a collaborative relationship with other departments to improve billing processes.
Implements a multidimensional quality control and productive measurement program that assures compliance with regulations and policies.

Benefits

A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated
A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member
Substantial retirement contribution including a 401k match & annual discretionary base contribution
Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need
Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center
Additional Employee Discounts and Perks
Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!
Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth
Culture that encourages self-care and provides you with opportunities to be your best self at work and at home
Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member
Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses