Supervisor, College Credit Academic Success

Kaplan • Washington, DC

374d • $31,200 - $78,600 • Remote

About The Position

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work. The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them. About the University Partners (UP) & Innovation Group Kaplan North America's University Partners (UP) & Innovation group validates, incubates, and scales new businesses and products through both B2B2C and B2C models in partnership with leading higher education institutions. The UP & Innovation group's vision is to reinvent and lead the market for non-degree higher education programs by providing students with the best college- and career-focused educational experiences in partnership with the world's most respected and innovative universities. We deliver exceptional, brand-enhancing value to our partners and inspire students everywhere to build futures out of their passions by providing exceptional learning experiences along the path to college and career. The UP & Innovation Group's Supervisor, Academic Success is responsible for supporting student success across the group's growing portfolio of programs via the management of mentor, TA, or similar academic support activities. The Supervisor, Academic Success will directly recruit, hire, train, manage, and support a pool of part-time Teachers Assistants (TAs) and Lead TAs that support online College Credit courses that Kaplan operates on behalf of university partners. The Supervisor may also directly support students as a TA or Lead TA, as business needs require. The Supervisor will also have the opportunity, in collaboration with the Manager, to continuously evolve how TAs promote student success and satisfaction.

Requirements

• Bachelor's degree required
• Minimum 3 years professional experience in education field
• Minimum 1 year experience in a supervisory role
• Experience grading college-level coursework
• Track record of independently executing work at the highest level of excellence
• Demonstrated success in helping others to success in a mentor, tutor, coach, manager, or similar capacity
• Demonstrated ability to quickly master new assignments, systems, and processes
• Demonstrated ability to identify when to ask for help; identify, correct, and learn from mistakes; identify opportunities for improvement and suggest new approaches
• Excellent written communication skills across email, messaging platforms, etc.
• Experience and skilled in working remotely full-time, both independently and collaboratively
• Ability to thrive in an innovative, creative, and teamwork-oriented professional environment with evolving job responsibilities
• Ability to flex remote working hours in order to meet business objectives (e.g., being responsive to urgent employee messages during some evenings and weekends)

Nice To Haves

• Master's Degree

Responsibilities

• Directly supervise the evolving group of part-time staff to support a rapidly growing College Credit business.
• Recruiting, hiring, and retaining the year-round and seasonal staffing required to meet business needs across a growing number of content areas.
• Onboarding and training TAs and other part-time staff to deliver a consistently high-quality academic experience to all College Credit students.
• Overseeing and administering the part-time team schedule to ensure optimal coverage and alignment with business needs.
• Managing TA and Lead TA compliance, performance, payroll, and ongoing development.
• Develop and implement strategies to continuously enhance how TAs deliver customer value and promote student success.
• Monitor and evaluate the TA program's impact on student success outcomes.
• Develop and implement grading calibration tools and processes to deliver consistent grading standards across students and cohorts.
• Regularly analyze behavioral and grading data to identify trends and areas for improvement.
• Collaborate with cross-functional partners (Product, Marketing, Technology, etc.) to continuously improve the overall academic experience for both students and TAs.
• Collaborate with Manager and other Supervisors to support the overall management of part-time employees to deliver consistently high-quality academic experiences.
• Contribute to engagement and job satisfaction across the broader Academic Success community.
• Help manage and regularly update/iterate knowledge management and training resources for the Academic Success team.
• Support data-driven experiments and iterations to evolve how the Academic Success team delivers customer value throughout the academic experience.

Benefits

• Remote work providing flexible work/life balance
• Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
• Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
• Competitive health benefits and new hire eligibility starts day-1 of employment
• Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
• And so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Bachelor's degree