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The Supervisor- Fan Operations Concierge will be responsible for the leadership, success, and growth of a customer-facing team to help accomplish a range of customer-impacting goals. The Supervisor will be a Fan/employee-focused individual with a cheerful outlook. Your team, with your guidance, will be handling all contacts on orders in our general e-comm business for memorabilia at Fanatics Authentic. The focus will be to help ensure we are relentlessly enhancing the Fan Experience by providing support to our passionate memorabilia Fans while meeting or exceeding service levels, KPIs, and NPS while providing a personalized and Fan-focused experience on all interactions.
