Supervisor, Collections

Dow Jones • Princeton, NJ

470d • $70,000 - $85,000

About The Position

The Supervisor, Collections role at Dow Jones involves leading the US-based PIB collections team within the Global Finance Operations (GFO) department. This position is responsible for overseeing daily operational issues, managing direct reports, and ensuring timely payment of invoices while fostering a culture of continuous improvement and teamwork. The role requires effective communication with internal departments and customers to maintain strong relationships and achieve departmental goals.

Requirements

• 3-5 years of B2B collections experience in a global organization.
• At least 3 years of supervisor/people management experience (preferred).
• Previous experience working with stakeholders across the organization.
• Strong interpersonal skills and are a team player.
• Proven ability to perform successfully in a fast-paced changing environment.
• Ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines.
• Excellent communication skills; verbal and written and excellent phone etiquette.
• History of proactive problem solving and proven results.
• SAP, Billing and AR experience (is a plus).
• Proficiency in Microsoft Office and Google Suite products.
• Customer invoice portal experience (Ariba, Coupa etc.)

Responsibilities

• Provide leadership and oversight for the US based PIB collections team supporting daily operational issues.
• Handle all direct reports' scheduling, attendance, and time off requests to guarantee proper coverage is maintained.
• Meet defined departmental and individual goals along with assigned month end reporting deadlines and activity metrics.
• Complete timely and appropriate review of account activity.
• Approve refund requests and other accounting entries up to assigned authority levels.
• Assist staff with complex issues to help drive timely resolution.
• Conduct regular phone and email contact with assigned customers to build customer relationships and to ensure timely payment of invoices.
• Coach and mentor staff in a professional manner to foster and promote teamwork and ensure they are meeting goals.
• Continue to review and challenge departmental policies and processes to align with industry standards.
• Act in compliance with our goals, policies and procedures as they pertain to collection activity, and specified Cash Collections goals and objectives.
• Communicate with the Sales Department on past due accounts at specified intervals and be a liaison between both departments.
• Establish and maintain effective and cooperative working relationships with internal customers within and outside of the department.

Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Chemical Manufacturing
• Education Level: No Education Listed