Supervisor Collections - REMOTE

Ryder Supply Chain Solutions • Alpharetta, GA

2d • $65,000 - $75,000 • Remote

About The Position

JOB SUMMARY The Supervisor is responsible for the day-to-day operations of a work group, to include work analysis and staffing, customer interaction, quality assurance, continuous improvement and performance management of assigned staff. The role is focused on maintaining steady workflow and productivity, meeting service/productivity standards and resolving operational problems and identification of business process opportunities.

Requirements

• Strong time management skills, ability to asses and prioritize multiple requests
• Ability to manage conflict and reconcile differences.
• Demonstrates problem solving skills
• Strong verbal and written communication skills
• Effectively coaches and delivers constructive feedback
• Ability to influence internal and/or external constituents
• Ability to make major, complex, or frequent decisions.
• Understand computer hardware and software, especially word processing, spreadsheets, and email.
• Business/Accounting/ Finance - Bachelor Degree preferred
• 5 years or more Related business work experience
• 5 years or more management or Supervisory experience leading salaried personnel

Responsibilities

• Oversees the day to day activities of the Collection Specialists (hiring, performance management, metrics, scorecards, conf. calls, aged stmt. reviews, etc.) staff to ensure effective, efficient, timely, and reliable support is delivered.
• Coaches and counsels employees on performance.
• Ensure proper coverage, adherence to published protocols, and appropriate follow-up actions are executed.
• Provide day-to-day work direction and primary input on hiring, firing and performance.
• Ensure work coverage for the group, including scheduling, attendance management, and payroll.
• Works on complex collection/customer issue escalations.
• Reviews and approves default packages.
• Reviews and approves credit memos.
• Performs other duties as assigned

Benefits

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees