Supervisor Collections

TaylorMade Golf Company•Carlsbad, CA

1d•$78,000 - $83,000•Onsite

About The Position

The Credit Supervisor plays a key leadership role within the Credit & Collections organization, supporting the day‑to-day operations of a high‑performing team that manages accounts across both green‑grass and strategic golf channels. This role champions process excellence strengthens cross‑functional partnerships, and fosters a positive, community‑driven culture that reflects the spirit of the game of golf—collaboration, integrity, and continuous improvement. Leadership & Team Development Lead, coach, and develop a team of collectors to perform at their highest level; foster a culture of collaboration, accountability, and professional growth. Conduct regular 1:1 meetings and Par 4 sessions to support performance, career development, and team alignment. Manage timecards for all collectors and ensure compliance with department and company standards. Train and onboard new employees, ensuring strong integration into both the team and the broader golf‑centered company culture. Operational Excellence & Performance Management Set daily priorities for the collections team, adapting quickly to urgent issues (“fires”) while staying aligned with strategic objectives. Oversee daily order holds and make informed credit decisions regarding order releases. Ensure collectors meet monthly A/R aging goals and KPIs set by the Senior Credit Manager. Oversee collection activities across U.S. and Canada green‑grass and strategic accounts. Partner closely with the Accounts Receivable Supervisor to maintain alignment on cash application, dispute resolution, reconciliation, and overall A/R health. Collaborate with the New Accounts Specialist on credit limit increases, application updates, and overall account accuracy. Verifying customer account data is up to date and ensures aging balances are worked efficiently and professionally. Lead and support process improvement initiatives with the Senior Credit Manager, including SOP creation and proper document archiving. Cross‑Functional Collaboration & Culture Build and maintain strong working relationships with Sales Representatives, Customer Service, Accounts Receivable, and other cross‑functional partners. Promote a positive, community-oriented environment that reflects golf values—respect, consistency, integrity, and teamwork. Communicate clearly and professionally across all levels of the organization to support smooth credit and collections operations. Manage multiple tasks, deadlines, and priorities in a dynamic environment.

Requirements

Demonstrated ability to work effectively in a team-oriented, collaborative environment.
Strong proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
Excellent written and verbal communication skills.
Ability to assess talent, motivate and influence others, and drive high performance.
Professional interpersonal skills suited for working with internal teams and external customers.
Bachelor’s degree in finance, Accounting, Business, or a related field preferred.
Minimum 5-7 years’ progressive experience in Collections required.
Experience leading teams or serving in a formal people‑management or team‑lead capacity.
Able to work efficiently and accurately in an atmosphere of frequent interruption.

Nice To Haves

Proficiency with Oracle, GetPaid, Billtrust, and NACM platforms is a valuable plus.
Experience in golf, sporting goods, or retail industries helpful.

Responsibilities

Lead, coach, and develop a team of collectors to perform at their highest level; foster a culture of collaboration, accountability, and professional growth.
Conduct regular 1:1 meetings and Par 4 sessions to support performance, career development, and team alignment.
Manage timecards for all collectors and ensure compliance with department and company standards.
Train and onboard new employees, ensuring strong integration into both the team and the broader golf‑centered company culture.
Set daily priorities for the collections team, adapting quickly to urgent issues (“fires”) while staying aligned with strategic objectives.
Oversee daily order holds and make informed credit decisions regarding order releases.
Ensure collectors meet monthly A/R aging goals and KPIs set by the Senior Credit Manager.
Oversee collection activities across U.S. and Canada green‑grass and strategic accounts.
Partner closely with the Accounts Receivable Supervisor to maintain alignment on cash application, dispute resolution, reconciliation, and overall A/R health.
Collaborate with the New Accounts Specialist on credit limit increases, application updates, and overall account accuracy.
Verifying customer account data is up to date and ensures aging balances are worked efficiently and professionally.
Lead and support process improvement initiatives with the Senior Credit Manager, including SOP creation and proper document archiving.
Build and maintain strong working relationships with Sales Representatives, Customer Service, Accounts Receivable, and other cross‑functional partners.
Promote a positive, community-oriented environment that reflects golf values—respect, consistency, integrity, and teamwork.
Communicate clearly and professionally across all levels of the organization to support smooth credit and collections operations.
Manage multiple tasks, deadlines, and priorities in a dynamic environment.