Supervisor, Collections US and Canada

Ingredion • Tulsa, OK

212d • $74,240 - $98,986 • Hybrid

About The Position

Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you've experienced our work in your favorite chocolate, your pet's food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you're just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create. Ingredion is hiring a Supervisor, Collections for the Tulsa location, focusing on the Americas (US & Canada). This role involves leading the Collections team, executing Accounts Receivable strategies, and ensuring high-quality customer service.

Requirements

• Advanced knowledge of Accounts Receivable and Collections, including at least two years of experience in the Customer to Cash value chain, Dispute Resolution, and Collections.
• At least one year of supervisory experience.
• Bachelor's degree in a business-related field.
• Experience in a Global Shared Services environment (preferred).
• Proficiency in SAP, Salesforce, Microsoft Office, and new automation technologies.

Responsibilities

• Supervise Tulsa SSC Disputes and Deductions Team: Oversee and direct Accounts Receivable and Collections services for the US and Canada, ensuring efficient operations and timely invoice payments.
• Manage ongoing activities and deadlines, addressing escalated customer inquiries promptly.
• Hire, train, and develop the team, creating skill development plans and training new employees on policies and controls.
• Maintain high customer service standards and set clear goals while managing a high-performing team.
• Collaborate with the Manager, Accounts Receivable and Collections, and Sr. Manager, Order to Cash to enhance strategies aligned with business needs and customer experience.
• Monitor SLAs and Reporting: Ensure adherence to Service Level Agreements, review performance reports, and track system or process issues.
• Complete weekly risk controls, conduct daily, weekly, and monthly compliance activities, support audits and remediation efforts.
• Demonstrated ability to manage multiple projects simultaneously, ensuring delivery of targeted results.
• Support the career development of employees in the Tulsa SSC Collections Team.
• Promote a talent culture that values superior talent, drives performance, coaches transparently, and builds strong teams globally.

Benefits

• Total Rewards Package - Competitive salary and performance-based pay recognizing your contributions to our success.
• Comprehensive Benefits & Wellness Support - Health, long-term savings, and resources for your physical, mental, and emotional well-being.
• Flexible Work Arrangements - We value flexibility to support you both professionally and personally.
• Career Growth - Learning, training, and development opportunities, including tuition reimbursement.
• Employee Recognition Program - A culture of real-time appreciation, with personalized recognition rewards globally.
• Employee Discount Program - Provides exclusive discounts on everyday products, services, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Manufacturing
• Education Level: Bachelor's degree