Supervisor Collection Equipment & Control (2076)

Septa • Philadelphia, PA

289d • $70,668 - $88,348

About The Position

The Southeastern Pennsylvania Transportation Authority (SEPTA) is the sixth largest transportation system in the United States, with a vast network of fixed route services including bus, subway/elevated, trackless trolley, light rail, and commuter rail serving a 2,200 square mile service region. SEPTA has become an integral force in the economic success of the Philadelphia region, providing an efficient and reliable source of transportation. We are seeking candidates for the position of Supervisor Collection Equipment & Control (2076) in the Finance/Revenue Operations.

Requirements

• High School Diploma and eight years related experience which includes parking lot operations, railroad revenue operations, and/or customer service required.
• Knowledge of internal financial controls required.
• Must be proficient in Microsoft Office programs.
• Ability to favorably interact with customers in a professional and tactful manner required.
• Strong analytical, written, and verbal communication skills required.
• Must be able to work day or night shifts, weekends, and/or holidays interchangeably.
• Valid Driver's License required.

Nice To Haves

• Supervisory experience including oversight of railroad personnel and/or third-party personnel preferred.
• Demonstrated experience in revenue equipment maintenance preferred.
• Training in computer system and/or network experience preferred.
• Experience with MS Access preferred.
• Knowledge of SEPTA operating systems and related labor contracts preferred.

Responsibilities

• Assist in the management of overall day-to-day operations of the Railroad Parking operation.
• Ensure the availability and reliability of all Railroad Parking Collection equipment for 22,000 parking spots throughout the Railroad and City Transit divisions.
• Supervise third party staff performing collection procedures at all 92 parking lots and enforcing parking rules at all paid/unpaid locations.
• Responsible for ensuring the control of revenue and eliminate opportunities for misappropriation or loss of revenue.
• Supervises collection activities, including the management of third party personnel, in the reporting, collecting and remittance of parking fees paid daily.
• Supervises the enforcement of parking rules and regulations dictated in Tariff No. 168, Supplement No. 9.
• Instructs, trains and performs periodic reviews of Parking Collection personnel to ensure their efficiency in performing their daily tasks.
• Supervises and manages all tow operations for repeat offenders and scofflaws.
• Works cooperatively with management to ensure collection equipment is operating.
• Performs analyses and audits of parking collections revenue, on-site and in the back end.
• Assists in the implementation of SEPTA Key parking collection equipment and changeover.
• Provides close supervision over the installation, repair and maintenance of all electronic/electrical and mechanical fare collection and related equipment.
• Instructs Fare Collection Maintainers and Specialist in the use and care of mechanical and electronic/electrical components.
• Diagnoses and corrects problems in malfunctioning equipment.
• Develops, implements and ensures compliance with maintenance, inspection, and cleaning schedules and procedures for all equipment.
• Conducts daily on-site inspections of repair and collection facilities.
• Performs analyses or studies of maintenance and collection routines or records.
• Develops and implements standards to measure equipment reliability.
• Researches any observed, suspected or reported occurrences of revenue loss or misappropriation.
• Conducts tests of alarm or surveillance systems to ensure their proper performance.
• Develops standards with which to evaluate the performance of subordinate personnel.

Benefits

• Medical - Minimal annual premium contribution.
• Benefit plans with No Employee annual premium contribution: Prescription, Dental, Vision.
• Defined Benefit Pension Plan.
• Voluntary Governmental 457B Deferred Comp Plan, with available Financial Advice and Planning Services.
• Life Insurance.
• Paid Parental Leave.
• Tuition Reimbursement.
• SEPTA Transportation Pass - FREE travel on all SEPTA modes of transportation.
• SEPTA employees qualify for the Public Service Loan Forgiveness (PSLF) program.
• Generous Vacation Allowance.
• Dependent Care Flexible Spending Account.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transit and Ground Passenger Transportation
• Education Level: High school or GED