Supervisor, Clinical Services

IRE • Kansas City, MO

8d • Onsite

About The Position

Clinical Services Associate - On-Site - US, Lenexa, KS ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development Position Summary We are seeking a Clinical Services Supervisor to lead and support our nursing team and clinic operations. This role ensures smooth execution of clinical trials in compliance with study protocols, SOPs, and ICH-GCP standards. The supervisor will provide leadership, coaching, and performance management for nurses while assisting with operational needs during peak hours.

Nice To Haves

• Registered Nurse (RN) license strongly preferred .
• Experience supervising clinical staff and managing performance.
• Strong knowledge of clinical procedures and ability to provide guidance during high-volume periods.
• Excellent leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced, team-oriented setting.

Responsibilities

• Supervise and support nurses during busy clinic hours.
• Provide coaching, mentoring, and performance reviews for nursing staff.
• Lead and coordinate daily clinic operations in accordance with regulatory standards (GCP, HIPAA, OSHA).
• Serve as an escalation point for operational issues and staff questions.
• Participate in interviews alongside clinic leadership.
• Join the weekend on-call rotation every 5–6 weeks to assist clinic staff and answer questions.
• Collaborate with internal teams to ensure efficient screening, dosing, and outpatient visits.
• Maintain knowledge of all assigned studies and operational workflows.

Benefits

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees