Supervisor, Clinical Business Operations

University of Miami•Miami, FL

About The Position

The Supervisor, Clinical Business Operations supervises the prompt resolution of problems that arise in daily clinical operations. The incumbent collaborates with other service areas in providing a consistent standard of service across the operations. The Supervisor, Clinical Business Operations monitors adherence to policies and ensures procedures are efficient and patient centered. CORE JOB FUNCTIONS 1. Evaluates all aspects of clinical operations, including coordination of staff, patient flow, and service delivery are efficient and comply with the appropriate policies and procedures. 2. Ensures appropriate training of employees. Provides effective guidance and direction to all support staff. 3. Evaluates and monitors job performance. Provides feedback, coaching and development to employees regarding their performance. 4. Recommends and institutes process improvements and modifications to ensure work is completed in a timely, efficient, and high-quality manner. 5. Audits workflow; reviews, analyzes, and develops/revises routine operational procedures. 6. Maintains an in-depth knowledge of the changing health care environment. Supports and implements programmatic initiatives for care improvement and cost reduction. 7. Develops and maintains a thorough understanding of clinical reimbursement and managed care issues. 8. Operates within budget guidelines. 9. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on the controls within the function and on University policy and procedures. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Requirements

High School Diploma or equivalent/relevant experience, certification or license
Minimum 4 years of relevant experience required

Responsibilities

Evaluates all aspects of clinical operations, including coordination of staff, patient flow, and service delivery are efficient and comply with the appropriate policies and procedures.
Ensures appropriate training of employees. Provides effective guidance and direction to all support staff.
Evaluates and monitors job performance. Provides feedback, coaching and development to employees regarding their performance.
Recommends and institutes process improvements and modifications to ensure work is completed in a timely, efficient, and high-quality manner.
Audits workflow; reviews, analyzes, and develops/revises routine operational procedures.
Maintains an in-depth knowledge of the changing health care environment. Supports and implements programmatic initiatives for care improvement and cost reduction.
Develops and maintains a thorough understanding of clinical reimbursement and managed care issues.
Operates within budget guidelines.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on the controls within the function and on University policy and procedures.