Supervisor Clinic Registration

American Addiction Centers • High Point, NC

3d • $25 - $37 • Onsite

About The Position

Responsible for assigning and directing work; appraising performance for direct reports as well as addressing complaints and resolving problems for colleagues within the organization. Works closely with the clinical team of the various ancillary departments. Prepare and communicate work schedules for colleagues. Track and communicate key metrics including point of service cash collections, registration productivity, accurate and timely insurance verification and securing authorizations as necessary. Track productivity monitoring for staff to maximize resources and results. Attend, prepare materials and actively participate in the facilitation of mandatory monthly staff meetings, new hire training, team building, in-services and continuing education sessions. Implement and recommend processes and tools to consistently achieve established key performance metrics. Identify and address team member training needs to outperform expectations. Provide team member performance data in preparation of annual reviews. Provide regular reporting and communication to PFS and Clinic Operations leadership. Provide assistance/resolution to external and internal inquiries around patient financial service activities. As a subject-matter expert, assist team with escalated patient and department issues, coaches and trains other team members as needed. Responsible for reporting any trends in patient wait times, registrations, financial clearance, point of service cash collections, procedural issues and make recommendations to the PFS and Clinic Operations leadership to maximize performance when appropriate May be responsible for acting as point of contact for specific operational activities, including implementation updates, reporting, escalations and presenting at meetings Support leadership with analyzing Patient Access performance to drive performance improvement and related revenue cycle results. Performs other duties as assigned.

Requirements

• High school diploma or equivalent and 3 years of experience working within the registration (front end) or billing (back end) revenue cycle processes, including demonstrated success obtaining patient demographic and financial information, handling insurance verification and obtaining authorizations; or, an equivalent combination of education and experience.
• Working knowledge of all revenue cycle and healthcare related issues and regulations.
• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle.
• Proficient knowledge of commercial, government insurance plans and workers compensation, insurance verification and authorization procedures, payer networks, government resources, and medical terminology.
• Ability to build high performing teams, meet departmental and individual performance objectives.
• Demonstrated experience handling escalated issues, educate and mentor team members and is viewed as a subject matter expert.
• Excellent written and verbal communication skills.
• Expert knowledge of patient access services and the overall effect on the revenue cycle.
• Demonstrated experience communicating effectively with a customer and simplifying complex information.
• Experience working in a role that requires prioritization of multiple critical priorities while ensuring quality and achievements of performance metrics.
• Solid knowledge of all MS Office Products and Internet Explorer.
• Ability to perform duties in a stressful environment that may require long periods of sitting, standing or walking to interview patients and process information.
• Ability to support, understand and utilize registration technologies.

Nice To Haves

• Associate's Degree from an accredited college or university preferred.
• Certified Healthcare Access Manager preferred

Responsibilities

• Responsible for assigning and directing work
• Appraising performance for direct reports as well as addressing complaints and resolving problems for colleagues within the organization
• Works closely with the clinical team of the various ancillary departments
• Prepare and communicate work schedules for colleagues
• Track and communicate key metrics including point of service cash collections, registration productivity, accurate and timely insurance verification and securing authorizations as necessary
• Track productivity monitoring for staff to maximize resources and results
• Attend, prepare materials and actively participate in the facilitation of mandatory monthly staff meetings, new hire training, team building, in-services and continuing education sessions
• Implement and recommend processes and tools to consistently achieve established key performance metrics
• Identify and address team member training needs to outperform expectations
• Provide team member performance data in preparation of annual reviews
• Provide regular reporting and communication to PFS and Clinic Operations leadership
• Provide assistance/resolution to external and internal inquiries around patient financial service activities
• Assist team with escalated patient and department issues, coaches and trains other team members as needed
• Responsible for reporting any trends in patient wait times, registrations, financial clearance, point of service cash collections, procedural issues and make recommendations to the PFS and Clinic Operations leadership to maximize performance when appropriate
• May be responsible for acting as point of contact for specific operational activities, including implementation updates, reporting, escalations and presenting at meetings
• Support leadership with analyzing Patient Access performance to drive performance improvement and related revenue cycle results
• Performs other duties as assigned

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees