Supervisor, Clinic Operations West Metro

Summit Orthopedics•Plymouth, MN

16d

About The Position

At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment. Under the direction of the Practice Development Manager, the Clinic Operations Supervisor provides general administrative oversight and leadership for assigned physician teams. This includes communicating with physicians as appropriate, scheduling of staff, process improvement, implementation and measurement of operational metrics, and overall responsibilities for assigned clinic locations, including outreach. Partners with the Practice Development Manager to develop service plans and performance, including strategy for short- and long-term success, employee engagement and performance patient satisfaction, compliance and quality and clinic site operations. This is a full-time role that will provide primary leadership for our West Metro Summit campuses. Primary location for this role will be at our new Plymouth Bass Lake Clinic with flexibility to float to other Summit campuses as needed. Monday - Friday schedule of 7:30 am to 4:00 pm (schedule subject to change based on clinic needs).

Responsibilities

Engage in employee staffing and supervisory duties for the assigned physician team members, including interviewing and hiring employees; appraising performance; rewarding and coaching employees; processing timecards; addressing complaints and resolving problems; and ensuring completion of required paperwork, records, documents etc.
Support physician team members' daily work and fill in as needed.
Prioritize, schedule and delegate work assignments, ensure Physician teams have adequate coverage, space and facilities for optimized patient care.
Partner with Practice Development Manager on initiatives and workflow improvements to enhance physician practice, service line development, and Summit services as a whole.
Direct the training of new and present employees in the processes and methods required to achieve the practice’s standards for quality, quantity, and safety.
Oversee and coordinate the development, design and improvement of processes, methods, equipment and furniture within assigned areas.
Participate on cross-functional teams to ensure the continuous, on-going improvement of processes, methods, productivity and quality, while reducing costs.
Ensure compliance with all local, state and federal regulatory agencies, in addition to safety and work regulations and the maintenance of housekeeping standards.
Process and resolve patient and/or client complaints
Performs other duties as assigned