Supervisor, Client Operations

PUBLICIS GROUPE•Birmingham, MI

51d

About The Position

The Client Operations department manages client-specific operational tasks across practice area within the agency, working closely with Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance. We centralize and standardize fundamental work required across all pieces of business, as well as bring tactical and detail-oriented work streams together to find smarter, faster ways of working. We create a space for those whose strengths include being highly organized problem-solvers. We help differentiate Collective from our competitors and provide a critical foundation for the agency. The Supervisor, Client Operations is responsible for training and developing individuals on the necessary media systems and relative processes within Budgets and Compliance to drive company and client goals. This includes the ability to work on high profile client business while successfully owning tasks related to forecasting, accruing, data QAs and overseeing the processing of client billing. They are masters in the use of current media systems and have complete understanding of overall processes, policies, and procedures related to Budgets & Compliance. This individual has experience and proven success in this area to qualify for this position.

Requirements

3+ years of in operations, reconciliation, project management, financial budget tracking or data analysis, preferably in a media agency or advertising agency
Guideline Planning tools and/or Prisma/MediaOcean experience
The ability to rock the Microsoft Office suite, with proficiency in Word, Excel, PPT and proven expertise in complex Excel formulas (vlookup, pivot tables, etc.) to support reporting
Quantitative and analytical skills, and willingness to embrace a role that requires a mix of art and science
Flexible and able to adapt to change in a fast-paced and constantly changing environment
Thrives on a team and can meet tight deadlines on independent assignments
Able to balance numerous, simultaneous work streams
Organized, detail-oriented, good with time management, obsessed with accuracy, a strong critical thinker, and able to juggle multiple tasks.
Good at building relationships - a creative problem solver, a customer service expert, and a great team player.
A strong communicator - able to write clearly, speak professionally, and translate data analysis into insights.
Takes time to teach others how to do something vs. doing it for them

Responsibilities

Work with Associate Director and/or Director on team roles, responsibilities, and prioritizing key projects across the team
Assist the Associate Director and/or Director with miscellaneous Operations tasks and projects, including process implementation
Oversee project management of large teams for specific deliverables on a monthly or ad hoc basis
Train and coach Senior Associate and Associate to master their desk and attain their career goals
Provide insight into current workload of the team and bring questions to weekly status meetings with the team
Oversee & manage financial tasks such as media authorizations, billing and budget documents, and compiling ordered vs. approved reports
Ensure compliance for tasks such as: client-specific billing procedures, product codes and other systems work
Create and enforce workflows & processes such as: billing verification, project management
Compile and guide team members on client-specific reporting (e.g. publisher spend, modeling data, diversity reporting)
Ensure accuracy of data pulls from various systems (Guideline Planning tools, MediaOcean, etc.).
Proactively solves problems and improves efficiencies as needed
Fosters collaboration across teams and maintains positive relationships with various agency disciplines and clients
Participates in system enhancement testing or training
Connect with Brand Experience and Investment peers on account-specific requests
May handle high-profile or sensitive client information
Provide support on new business pitches, as needed