Supervisor, Client Administration

Hancock Whitney•Denham Springs, LA

About The Position

The Supervisor of Commercial Client Administrators oversees the daily performance of a team of administrators while providing complex support to Relationship Managers. This role combines leadership, operational management, and advanced client service expertise.

Requirements

Bachelor’s degree in business, finance, or related field preferred.
7+ years of experience in a commercial lending or client support function, with at least 2 years in a supervisory role.
Extensive knowledge of loan documentation, financial statements, and banking operations.
Proficient in banking systems, including nCino and Salesforce, and Microsoft Office Suite.
Excellent leadership, organizational, and client service skills.
Ability to work under stress and meet deadlines
Ability to operate related equipment to perform the essential job functions
Ability to read and interpret a document if required to perform the essential job functions
Ability to travel if required to perform the essential job functions
Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions.

Responsibilities

Supervise and mentor a team of Commercial Client Administrators, ensuring efficient operations and adherence to policies and regulations.
Manage team workloads, providing training, guidance, and performance feedback.
Serve as an escalation point for complex client issues and high-value transactions.
Oversee and ensure the accuracy of loan documentation, using platforms such as nCino and Salesforce.
Partner with Relationship Managers to identify and support cross-selling opportunities, participating in joint client calls and Relationship Reviews.
Monitor and manage client account activities, addressing risks and discrepancies proactively.
Lead fraud resolution efforts, assisting with red flag monitoring and Enhanced Due Diligence forms.
Drive process improvements to enhance team productivity and client satisfaction.
Prepare and present reports on team performance and client service metrics.
Recruit, onboard, and train new team members as needed.