Supervisor, Clerical

AmTrust Financial Services, Inc.•Alpharetta, GA

31d

About The Position

Prior Workers’ Comp. claims assistant experience and advanced knowledge of CA WC laws, rules and regulations is critical; as well as, good handling of customer concerns relative to claims management. This position involves team work and the ability to work well with and without supervision. Must have excellent written and verbal communication skills, and provide non-technical support to one claims examiner and/or supervisor. This position also must provide leadership, claims assistant training to ensure compliance with Best Practices and share knowledge across the organization.

Requirements

Experience working (4 years or more) with and extensive knowledge of CA WC laws, rules and regulations
Excellent written and verbal communication skills; ability to document notes and compose and edit correspondence and notices
Excellent customer service skills; ability to handle most customer/vendor/injured worker issues; provide and assist through viable solutions
Present an excellent image of company to external contacts
Team player: able to work well with internal and external contacts
Ability to work with numbers
Work independently; ability to solve problems with little or limited supervision
Excellent computer skills including word processing, spreadsheet development and analysis, electronic mail, database maintenance and update, develop graphic representation of data
Excellent multi-tasking skills

Responsibilities

Responsible for Pool/Team
Ensure Timely payments of indemnity benefits
Return phone calls in a timely fashion
Ability to research payment type, dates of service and/or payment amounts
Provide assistance and support regarding inquiries from policyholders, vendors and injured workers
Provide assistance and guidance with the general support, medical support and pay diary tasks
Provide back-up support for peers as needed;
Train new claim assistants on new role and processes
Conduct random audits of claims assistant work product on a monthly basis to ensure compliance with internal policies and procedures and CA State rules and regulations
Assist with DIR / DWC CA State Audits and reinsurance audits
Address personnel issues