Supervisor Clerical Ambulatory - Atrium Health Rock Hill FT
About The Position
The Supervisor Clerical Ambulatory position at Atrium Health Rock Hill is a full-time role, working 40 hours per week, Monday through Friday from 8 AM to 5 PM. This role involves supporting MSKI Rock Hill, Fort Mill, and Pineville. Key responsibilities include developing staffing plans, participating in the interviewing and selection of clerical team members, training and onboarding new staff, and providing coaching and counseling on performance. The supervisor is also responsible for overseeing departmental performance metrics, including productivity and quality standards, and ensuring compliance with policies and standard work through auditing. Advocate Health, the parent organization, is the third-largest nonprofit, integrated health system in the United States, serving nearly 6 million patients with 155,000 teammates across 69 hospitals and over 1,000 care locations. The organization is committed to equitable care and provides over $6 billion in annual community benefits.
Requirements
- High School Diploma or GED Required.
- Customer service and Practice Operations, Call Center or Ambulatory Revenue Cycle experience required.
Nice To Haves
- Associates degree preferred.
- Minimum of 3 years in a medical office setting preferred.
Responsibilities
- Develops staffing plans to maximize use of resources.
- Interviews and selects clerical team members for the department in cooperation with the department manager.
- Trains and assists new clerical team members in the onboarding process for the department.
- Coaches and counsels clerical team members on their performance.
- Oversees meeting performance metrics for the department to include productivity and quality standards.
- Conducts or delegates auditing responsibility for compliance with policies and standard work for the department to ensure metrics are met and processes are appropriately followed.
Benefits
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
1-10 employees
