Supervisor Claims Team - Remote

The Cigna Group

15h • Remote

About The Position

The Claims Operations Supervisor leads a high-performing team of claims processors, driving accuracy, productivity, and service excellence. This role is responsible for daily team operations, performance management, and continuous improvement while ensuring compliance with policies and alignment to organizational and client objectives.

Requirements

• High School Diploma or GED required. Bachelor’s degree preferred.
• 1+ years’ of direct people‑management experience, including responsibility for coaching, performance management, and day‑to‑day supervision of a team preferred.
• Demonstrated experience leading a team to meet or exceed productivity, quality, or performance metrics preferred.
• Proven ability to provide regular feedback, conduct performance discussions, and address performance gaps preferred.
• Experience managing workload distribution, scheduling, and priority setting for a team environment preferred.
• Strong customer focus with a commitment to quality and accuracy.
• Excellent communication, interpersonal, and problem-solving skills.
• Demonstrated ability to drive change, process improvement, and operational outcomes.
• Strong organizational and time management skills.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Experience with Facets is highly preferred.

Responsibilities

• Lead and manage the daily operations of a claims processing team (approximately 17–20+ employees) to achieve quality, productivity, and service goals.
• Translate organizational strategies into clear expectations that engage employees and drive desired behaviors.
• Develop, coach, and motivate team members using active performance management tools, with a strong focus on accuracy, quality, and results.
• Utilize Management Operating System (MOS) tools and KPI dashboards to monitor performance, identify gaps, and drive continuous improvement.
• Partner with capacity planning, resource management, and matrix stakeholders to meet operational, financial, and client commitments.
• Act as a change leader by identifying and removing barriers, improving workflows, and enhancing efficiency and quality.
• Ensure compliance with all corporate policies, procedures, and regulatory requirements related to claims processing.
• Collaborate with Human Resources on staffing, performance management, employee development, engagement, and employee relations.
• Foster an inclusive, diverse, and collaborative team environment.
• Stay informed of changes in the healthcare and claims environment and adapt processes as needed.
• Communicate effectively in a virtual setting, delivering clear, transparent, and timely messages.

Benefits

• At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED