Supervisor, Child Life Creative Arts

Children's Hospital and Health System•Milwaukee, WI

About The Position

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/ Job Summary As a member of the Child Life and Creative Arts Therapies (CLCAT) leadership team, the supervisor ensures high quality, comprehensive services are provided to support the psychosocial needs of patients and their families. Provides direct supervision to Child Life Specialists and Creative Arts Therapists. Engages in opportunities to integrate CLCAT services within the hospital, the community and at a national level by promoting and presenting evidence-based initiatives. This position is an integral part of the health care team. Essential Functions Understands and uses knowledge of growth and development of typically developing children and children with differing abilities. Supports and guides interactions across the developmental spectrum (neonate to young adult). Recognizes the impact of the health care experience and environment on the family unit. Maintains knowledge of Child Life/Creative Arts Therapies standards of practice and hospital policies. Assists manager in development, review and implementation of clinical guidelines and protocols. Supports and facilitates research-based practice within the scope of service. Acts as clinical resource to staff and escalates significant clinical issues to departmental leadership. Collaborates with all hospital departments and health care team members to assure delivery of quality care to the patient and family and promotes effective relationships between patients/families and CW staff. Supports and demonstrates a customer service commitment to internal and external customers through adherence to the Children’s Wisconsin Experience Promise. Assumes all principle duties and responsibilities of a Certified Child Life Specialist, Art Therapist, and/or Music Therapist as workload demands. (90% leadership/10% patient care). Manages the team staffing plan, including paid personal leave and casual coverage. Interviews applicants for open positions and make recommendations for hire. Collaborates with CLCAT leader to provide input on the development of annual goals and reports. Supports the implementation of department goals and objectives. Collaborates with the CLCAT Manager to plan, implement and evaluate improvements to operational workflow and processes. Collaborates with manager to develop and monitor the effectiveness of the department-based orientation program and educational resources. Provides education to new staff during orientation and conducts 90-day introductory performance appraisal. Assists in coaching and mentoring staff through facilitation of staff development and education activities. Supports staff in achievement of yearly and long-range professional goals. Contributes to developing and attaining long-range objectives for the program, including- but not limited to- financial goals, operations improvement, quality improvement, resource utilization and clinical practice enhancements. Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development People Management Responsibility: Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development

Requirements

Bachelor's Degree In child life, child development, child psychology, music/art therapy or related field required
5+ years clinical child life/expressive therapies experience required
Consistent demonstration and elevation of professional responsibilities and practice within a pediatric medical setting over the course of a three year period required
Holds/maintains professional certification of governing clinical organization.
Demonstrated understanding of the health care delivery system and its impact on the patient and family.
Analytical skills necessary to evaluate problems, assess complex patient conditions, develop plans and procedures, assist with the preparation and administration of budgets and effectively manage teams.
Demonstrates critical thinking and problem solving abilities in order to resolve complex clinical, systems, and personnel problems and issues.
Strong written, verbal and interpersonal communication skills.
Computer expertise with Office products.
Knowledge of quality improvement methods and techniques.
BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council

Nice To Haves

Master's Degree in a related field preferred
2+ years formal supervisory experience preferred

Responsibilities

Ensures high quality, comprehensive services are provided to support the psychosocial needs of patients and their families.
Provides direct supervision to Child Life Specialists and Creative Arts Therapists.
Engages in opportunities to integrate CLCAT services within the hospital, the community and at a national level by promoting and presenting evidence-based initiatives.
Assists manager in development, review and implementation of clinical guidelines and protocols.
Supports and facilitates research-based practice within the scope of service.
Acts as clinical resource to staff and escalates significant clinical issues to departmental leadership.
Collaborates with all hospital departments and health care team members to assure delivery of quality care to the patient and family and promotes effective relationships between patients/families and CW staff.
Supports and demonstrates a customer service commitment to internal and external customers through adherence to the Children’s Wisconsin Experience Promise.
Assumes all principle duties and responsibilities of a Certified Child Life Specialist, Art Therapist, and/or Music Therapist as workload demands. (90% leadership/10% patient care).
Manages the team staffing plan, including paid personal leave and casual coverage.
Interviews applicants for open positions and make recommendations for hire.
Collaborates with CLCAT leader to provide input on the development of annual goals and reports.
Supports the implementation of department goals and objectives.
Collaborates with the CLCAT Manager to plan, implement and evaluate improvements to operational workflow and processes.
Collaborates with manager to develop and monitor the effectiveness of the department-based orientation program and educational resources.
Provides education to new staff during orientation and conducts 90-day introductory performance appraisal.
Assists in coaching and mentoring staff through facilitation of staff development and education activities.
Supports staff in achievement of yearly and long-range professional goals.
Contributes to developing and attaining long-range objectives for the program, including- but not limited to- financial goals, operations improvement, quality improvement, resource utilization and clinical practice enhancements.
Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development
Provides care appropriate to patient population and as described in applicable policies and procedures.