Supervisor Check-in Coordinators (Clinics & Surgery Center)

University of Minnesota Physicians•Minneapolis, MN

2d•Onsite

About The Position

Why M Physicians? While supervising 20 to 25 team members for multiple clinics, the Clinic Coordinator Supervisor ensures that patients, their families and guests, have an unparalleled, excellent experience at the CSC. They will oversee a team of clinic check-in coordinators who serve as the face of the clinic(s) for patients and their families at time of check in. The supervisor will be responsible for overseeing the professional and efficient operation of the patient check-in process activities for a group of clinic(s) they support. They will actively promote the use, and embrace, technological enhancements to support the check-in and scheduling process. Clinic Coordinators Supervisor Overview Key responsibilities include but are not limited to: Supervises Clinic Coordinator functions for assigned areas to maximize productivity in support of corporate goals, while applying policies consistently and fairly. Oversees Guest Service/Assistance for assigned floor(s) of CSC and manages Patient Flow Ensures a safe, clean, secure environment by monitoring common areas and proactively intervenes to avoid potential disruptions. Represents the Clinic at operations meetings such as Front Desk User Group, Dept. Leadership and collaboration meetings, and others as requested to help develop initiatives, guidelines and facilitate system wide objectives and plans. Performs quality improvement and quality assurance functions related to patient, provider and staff satisfaction. Demonstrates ability to provide care or service adjusting approaches to reflect needs of population served.

Requirements

Associate Degree or 2 years of relevant experience may substitute for Associate Degree.
1 year of relevant experience within the organization or 3 years of relevant experience outside the organization.

Responsibilities

Supervises Clinic Coordinator functions for assigned areas to maximize productivity in support of corporate goals, while applying policies consistently and fairly.
Oversees Guest Service/Assistance for assigned floor(s) of CSC and manages Patient Flow
Ensures a safe, clean, secure environment by monitoring common areas and proactively intervenes to avoid potential disruptions.
Represents the Clinic at operations meetings such as Front Desk User Group, Dept. Leadership and collaboration meetings, and others as requested to help develop initiatives, guidelines and facilitate system wide objectives and plans.
Performs quality improvement and quality assurance functions related to patient, provider and staff satisfaction.
Demonstrates ability to provide care or service adjusting approaches to reflect needs of population served.