Supervisor, Central Sterile

Mercy Cedar Rapids•Baltimore, MD

33d

About The Position

This position supports Mercy’s philosophy of patient centered care by providing support to patients, areas of service and staff. Responsibilities include working as a charge by guiding staff and demonstrating leadership skills as a clinical expert and successful role model within the department. Will also supervise staff by mentoring, providing feedback and completing performance evaluations.

Requirements

Effective leadership skills (i.e. coaching, decision making, conflict management, prioritization).
Helps to foster a culture of accountability, creative and critical thinking, and staff development.
Maintains a positive, professional demeanor in emotionally charged situations and serves as a role model for staff.
Committed to ongoing self-development and learning
Excellent clinical skills with rapid critical thinking.
Utilizes effective coordination, collaboration, and facilitative skills.
Role models exemplary customer service skills including verbal and non-verbal skills and proper phone etiquette.
Creates a welcoming environment for all healthcare team members.
Minimum of three years' Central Sterile Technician experience required.
Education sufficient to obtain required licensure.
Maintain active driver's license and vehicle insurance.
Four certifications from Healthcare Sterile Processing Association (HSPA) and/or Certification Board for Sterile Processing and Distribution (CBSPD) within 18 months of transfer or hire required.

Nice To Haves

Previous Lead or Supervisory experience preferred.

Responsibilities

Monitors and coordinates with Manager with staffing levels, schedules and daily maintenance, employee relations, employee discipline, and performance evaluations.
Plans, coordinates and implements staff training and quality programs.
Creates a culture of interdisciplinary cooperation and communication by motivating staff to continuously improve performance.
Utilizes productivity measures and adjusts processes to optimize effectiveness and efficiency.
Observes and evaluates staff performance, providing regular performance feedback, and completing annual performance appraisals as delegated.
Provides and ensures high quality and safe patient care using evidence-based practice, performance management, and service excellence.
Regularly takes calls from staff and addresses staffing needs on and off of duty.
Manages customer complaints in a timely and caring manner.
Conducts in conjunction with manager, regular department meetings.
Collaborates with others to implement key initiatives and demonstrates performance improvement within the department based on quality metrics.
Practices cost containment efforts by efficient use of time and resources, i.e., hours, patient charges, equipment, supplies.
Serves as positive role model and mentor for department and hospital staff, establishing and reinforcing expectations of cooperation, collaboration, and respect.
Participates in the orientation and mentoring of new employees.
Serves as liaison between staff and physicians.
Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.