Supervisor, Central Dispatch

Estes Express Lines•Richmond, VA

2d•Onsite

About The Position

As a leading LTL freight carrier who has been in business since 1931, Estes Express Lines takes great pride in leading the industry with highly qualified Central Dispatch Supervisors based in our corporate offices in Richmond, Va. As a Central Dispatch Supervisor, you will be accountable for assigning and managing the daily workload of our over the road drivers focusing on the daily aspects of service performance and cost control with goals of controlling load quality, equipment balance and subsequent empty miles generated while maximizing driver and equipment utilization. This position will work directly with drivers and Terminal management to ensure the timely movement of all freight. Transportation dispatching knowledge and good communication skills are important to the success of the Central Dispatch Supervisor at Estes. If you are looking for a rewarding and challenging career with opportunity for advancement, Estes is the place for you. Supervises and assigns drivers and vehicles to convey freight. Resolves routing issues, responsible for terminal to terminal freight movement/balance, cancellation resolutions, driver scheduling and monitoring of drivers’ performance. Plan dispatches to accommodate cost and service goals. Identifies problems and resolutions and acts on them. Conducts continuous analysis & direction of driver assignments. Implements scheduling for possible load consolidation Dispatches Line Haul drivers via information in computer system and phone communication with terminals in order to get freight moved in a timely manner within our service standards. Coaches and counsels drivers and makes decisions relative to performance, up to and including suspension pending investigation and/or termination. Provides performance feedback to Terminal Managers Dispatches drivers according to customer requests and in compliance with DOT regulations and company policies and procedures. Familiarity with a variety of the field’s concepts, practices and procedures is critical as position relies on experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected. Performs a variety of complicated tasks in a fast paced environment with tight time constraints. Quality decision making skills essential; erroneous decisions will impact operating results and customer relationships. Interact with Field Supervision, Line Haul Drivers, Roadside Assistance Coordinators, Operations Planners, District Managers, Regional VP’s, and Senior Corporate Leadership team. Involves on the job training, usually 3-6 months Considered as essential Operations personnel Regular attendance is required. This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Requirements

High School Diploma or General Educational Degree (GED), or any combination of education and experience which would provide an equivalent background
Supervisory experience in the trucking industry, preferably LTL (one year preferred)
One year experience of Transportation Dispatch experience required.
Transportation experience with analysis of freight movement, logistics, handling, coordination & scheduling highly preferred
Knowledge of Dept. of Transportation and safety regulations
Strong communication skills
Proficiency in MS Word, Excel, Access, TMW Software & PowerPoint
Customer Service experience with internal and external customers
Must be self- directed with strong analytical & problem solving skills
Good geographic knowledge of the U.S.
Must be able to work non-traditional schedules in support of a 7 day / 24 hour operation which will include nights and weekend shifts and must be flexible to include holidays & ability to work in any weather condition
Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States

Nice To Haves

College degree or equivalent work experience in Transportation preferred
Transportation experience with analysis of freight movement, logistics, handling, coordination & scheduling highly preferred

Responsibilities

Supervises and assigns drivers and vehicles to convey freight.
Resolves routing issues, responsible for terminal to terminal freight movement/balance, cancellation resolutions, driver scheduling and monitoring of drivers’ performance.
Plan dispatches to accommodate cost and service goals.
Identifies problems and resolutions and acts on them.
Conducts continuous analysis & direction of driver assignments.
Implements scheduling for possible load consolidation
Dispatches Line Haul drivers via information in computer system and phone communication with terminals in order to get freight moved in a timely manner within our service standards.
Coaches and counsels drivers and makes decisions relative to performance, up to and including suspension pending investigation and/or termination.
Provides performance feedback to Terminal Managers
Dispatches drivers according to customer requests and in compliance with DOT regulations and company policies and procedures.