Supervisor Central Check-In Worcester

UnitedHealth Group • Worcester, MA

151d • $48,700 - $87,000 • Onsite

About The Position

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under direct supervision of the Regional Manager of Central Check-In, oversees and maintains the daily business operations in a small to medium size practice including check-in, cash handling and patient collections to ensure that organizational and financial objectives are supported. Responsible for reviewing financial metrics and compliance reports to ensure adherence to compliance and business objectives and customer service standards.

Requirements

• 3+ years of patient financial experience to include providing direction and training of work and some aspects of performance management to lower-level staff.
• Proven comprehensive knowledge of insurance concepts, coverage and administration processes.
• Proven excellent interpersonal skills needed with the ability to interact effectively with patients and medical professionals at all levels.
• Ability to work and make decisions, exercising sound, discerning judgement in a fast-paced environment.
• Demonstrated leadership potential.
• Proficiency in Microsoft Office (Excel, Word, Outlook), Epic and billing systems.

Responsibilities

• Supervises small to medium group of non-clinical nonexempt staff, without any subordinate leads or supervisors.
• Provides direction and support to staff to assure departmental effectiveness and efficiency.
• Coordinates daily departmental operations, ensuring customer service standards are met.
• Proficient in business area content specific to business operations including insurance, billing, collections, referral and cash handling policies and procedures.
• Assists the Regional Manager with implementation of new operational and business procedures and systems.
• Reviews financial and quality reports from Regional Manager and provides feedback and performance management to staff.
• Primary contact for patient inquiries, collections, problems and complaints.
• Engages with site level leadership to communicate financial strategies, goals and objectives.
• Works with Cash Management to ensure cash handling protocols and procedures are met.
• Schedules staff, resolves timesheet and payroll issues for staff.
• Ensures that the assigned area complies with established policies, quality assurance programs, safety, and infection control policies and procedures.
• Ensures adequate equipment and supplies for the assigned area.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Insurance Carriers and Related Activities