SUPERVISOR - CASINO CREDIT ADMINISTRATION - FT

Seminole Hard Rock Hotel & Casino•Coconut Creek, FL

37d•Onsite

About The Position

SUMMARY: Under the direction of the Credit Manager, this team member, either personally or through subordinates, will assist with issuing credit and collections while providing the highest level of personal service and attention in a private and confidential manner to the guests at Seminole Casino Coconut Creek. OUR COMMITMENT TO SERVICE: We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

Requirements

Professional appearance and demeanor with an outgoing, friendly personality.
Must demonstrate extraordinary customer service skills with effective listening skills.
Must possess excellent oral and written communication skills with ability to independently maintain high levels of productivity.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
Ability to work flexible schedule including nights, weekends and holidays is required.
Strong quantitative and analytic skills with demonstrated success in analytic roles. Proficient mathematical skills specific to job responsibilities are required, to include ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages. Must possess ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical form and deal with several abstract and concrete variables.
Must possess ability to handle non-standard situations where judgment must be exercised utilizing strong analytical skills.
College Degree and a minimum of five (5) years of casino industry experience with at least three (3) years on the casino floor in a supervisory capacity preferably in casino credit or an equivalent combination of education and/or experience.

Nice To Haves

Computer related experience desired including AS400, CMP, and/or ACSC Systems, Microsoft Office products

Responsibilities

Execute credit strategies/initiatives as set forth to obtain new business or enhance existing business
Develop and promote relationships along with player development involvement with new and existing guests
Compile credit and collection metrics/updates and report results monthly to the Credit Committee
Review new applications for approval/denial
Activate initial lines and assign proper deposit delays
Evaluate temporary (TTO's) and permanent limit requests up to authorized level
Compile accurate gaming history on preferred customers through direct contact (Exec to Exec) to provide senior management with the most accurate and complete gaming profile for decisions above their authority level
Provide highest level of personal service and attention to the needs of Casino Credit patrons
Obtain and maintain sensitive and confidential information in a safe, private and confidential setting/manner
Articulate the sometimes not so popular outcome of a request, so that the customer understands the logic of the decision and continues to patronize our casino
Evaluate continued credit worthiness of active customers through re-verification of financial and gaming data
Review daily in-house returns to determine disposition
Review daily returns from Central Credit
Monitor and evaluate expected credit arrivals
Monitor and evaluate unexpected arrivals
Track markers issued for walk/roll and take appropriate action
Call premium players prior to deposit
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations
Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
Ensure prompt and discrete notification to upper management and/or the Ethics Hotline (954-585-5103) of any observation of illegal acts or internal ethics violations
Protect, promote and perpetuate the Company's brand through policies, procedures, actions and communications
Participate in the success of the Tribal Career Development program and personal mentorship of Seminole Tribe members to encourage their development and prepare them for property leadership roles