Supervisor, Case Manager - Kirkland, WA

Connections Health Solutions • Kirkland, WA

5d • $42 - $48

About The Position

We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference. Under the direction and supervision of the Social Services Manager or Sr. Director of Clinical Operations, the Supervisor, Case Manager oversees the work and supervision of assigned Social Services team(s). This position will have both leadership and direct care responsibilities and duties. Supervisor responsibilities (20-25%) include onboarding and training, scheduling, timesheet management and performance management of assigned staff. Direct care responsibilities (75-80%) include performing all regularly assigned Case Management duties. The Supervisor, Case Manager actively collaborates with the Interdisciplinary Treatment Team to help coordinate care and discharge planning for patients, their family members, clinics, local providers, and/or other referral sources. This position partners with other members of the shift to ensure the unit runs safely and efficiently. This position oversees and helps facilitate admissions, discharge planning, obtaining collateral and assisting in the legal process. They work with staff to train and redirect as needed to ensure quality care at all times. With support and guidance from supervisor and other clinical leadership they will direct, supervise, and evaluate work of assigned Case Management staff.

Requirements

• Master’s Degree in behavioral health
• Unrestricted license as a Licensed Mental Health Professional in Washington State
• 3 years experience in mental health, substance abuse treatment, or relevant work
• Knowledge of the Washington State behavioral health system of care and resources within it
• 1 year of supervisory or management experience
• Must be able to perform Safe Clinch patient restraint techniques
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment
• Complete all credentialing requirements within the required time period, including but not limited to obtaining a National Provider Identifier (NPI), Medallion enrollment, Medicare enrollment, and any other necessary credentials as required for the role

Nice To Haves

• Experience working with children, youth, families and adults with behavioral health issues
• Knowledge of and experience with the Washington State involuntary treatment process

Responsibilities

• Participates in interview and selection of Case Management staff.
• Responsible for onboarding and training of new hires under their supervision, including completion of the 90-day Competency Checklists.
• Maintains adequate staffing of assigned team to ensure an accurate schedule and proper staff to patient ratios. Partners with interdisciplinary team as needed to ensure staffing is adjusted accordingly to meet business.
• Accurately assesses staffing needs and increases staffing as necessary during high census times, or cover PTO and decreases staffing as needed during low census times. Limits overtime as much as possible through use of Pool staff.
• Reviews and manages assigned staff timesheets to ensure accuracy and compliance with federal, state, and company laws, policies, and guidelines.
• Responsible for oversight of department staff on assigned shift.
• Manages a caseload on Observation Unit by facilitating admission triages and implementing an individualized person-centered Treatment Plan that is appropriate for brief intervention. Completes the signed Treatment Plan and reviews with each patient and any other involved parties. Gathers collateral from the patient and involved parties to provide a more thorough assessment of what the immediate needs are for treatment and discharge.
• Monitor available community beds and the observation census.
• Provides daily shift reports to the Social Services Manager or Sr. Director.
• Actively coordinates care for patients to ensure services are coordinated with facility staff. Identify and address gaps in service needs for participating parties in service delivery to the individual and make appropriate recommendations to meet individuals’ needs upon discharge.
• Collaborate with Interdisciplinary Treatment Team to engage, monitor, and communicate with the individual ensuring that safety is maintained while meeting the individual’s needs.
• Maintain the clinic record, including documentation of activities performed as part of the service delivery process. Obtain signatures from individual in crisis regarding treatment, as necessary. Document all services and patient activities in the medical record regarding brief interventions, coordination of care, discharge planning, treatment planning, etc.
• Maintain a working knowledge of the Title 36 Involuntary Commitment process. Monitor the petition process to ensure timelines are adhered to, and forms are complete and thorough. When subpoenaed, attend COE hearings.
• Participate in individual and group supervision as required. Participate in ongoing education, including in-services, training, and other activities to maintain and improve competency. Demonstrate competency through post-testing, skill observation, and performance as assessed by direct supervisor.
• Responsible for all supervisor duties for assigned staff including timecard approvals, PTO approvals, performance management, and disciplinary actions. Partners with Social Services Management on complex and escalated employee issues.
• If licensed, sign off on all Psychosocial assessments for non-licensed staff in assigned programs to meet required timeframes.
• Perform all other duties as assigned.

Benefits

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager