Supervisor Case Manager Long-term Care - Delaware

Highmark Health

103d • $67,500 - $126,000

About The Position

This job manages a team of Case Managers charged with promoting quality member outcomes to optimize member benefits and to promote effective use of resources for members enrolled in DSHP Plus LTSS. Provides direct oversight to Case Managers, meets all of the requirements of a Case Manager and be able to assist in the day to day responsibilities of a Case Manager as needed. This is a full time community based position requiring frequent travel within the assigned territory in Delaware.

Requirements

• Bachelor's degree in Social Work or in health, human, or education services and 3 years of experience in long-term care, home health, hospice, public health, or assisted living.
• Master’s degree in Social Work or in health, human, or education services and 1 year of experience in long-term care, home health, hospice, public health, or assisted living.
• Registered Nurse or Licensed Practical Nurse and 2 years of experience in long-term care, home health, hospice, public health, or assisted living.

Nice To Haves

• Two years of supervisory or managerial experience.
• Certified Case Manager (CCM).
• Licensed Bachelors Social Worker (LBSW).
• Licensed Masters Social Worker (LMSW).
• Licensed Clinical Social Worker (LCSW).
• Experience working with HIV/AIDS population.
• Experience working with behavioral health population.
• Experience working with developmental disabilities population.
• Two years in home clinical or case management experience.
• Medicare and Medicaid experience.
• Managed care experience.

Responsibilities

• Manage a team of community based Case Managers.
• Promote quality member outcomes to optimize member benefits and to promote effective use of resources.
• Act as a role model to staff and assisting in the day to day activities as needed.
• Ensure care is medically appropriate, high quality, and cost effective.
• Conduct frequent ride-alongs and shadowing of Case Managers for hands on support, quality assurance, and to identify training opportunities.
• Apply clinical knowledge to work with facilities and providers for care-coordination.
• Participate in rounds with the Medical Director.
• Review documentation and processes for consistent practice, and to identify opportunities for growth.
• Initiate and implement process improvements.
• Assist Case Managers in finding solutions to challenging situations and overcoming obstacles to meeting member’s needs.
• Identify and escalate issues appropriately.
• Suggest new approaches to complex problems.
• Ensure all staff achieve the minimal qualification of their position through ongoing staff development, counsel, individual and group education.
• Ensure direct reports meet process and documentation in order to be compliant with regulatory agencies, including but not limited to: NCQA, URAC, CMS, DOH, and DOL.
• Develop and implement modifications to ensure appropriate distribution of workload in compliance with Delaware Case Manager caseload requirements.
• Recruit, select, orient, evaluate, counsel, and develop performance improvement plans; promote and terminate per corporate policy; and encourage career development and support of staff.
• Adhere to all company, State and Federal requirements related to privacy practices, HIPAA, and quality performance standards.
• Perform other duties as assigned/requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees