Supervisor Case Management - Baltimore City Head Start

Catholic Charities of Baltimore•Baltimore, MD

15h•$60,000•Hybrid

About The Position

Catholic Charities of Baltimore, Baltimore City Head Start is seeking a Case Manager Supervisor to provide leadership and oversight for program staff, ensuring effective service delivery through supervision, training, and performance management. The role includes managing a caseload, supporting clients with referrals and advocacy, and ensuring accurate documentation and reporting in compliance with funder and Agency requirements. The work schedule is Monday- Friday 8:00 AM - 4:00 PM. Catholic Charities Head Start/ Early Head Start programs promote school readiness and family self-sufficiency through holistic services.

Requirements

Bachelor’s degree in Human Services, Social Work, Psychology, or a related field.
Four (4) years of related experience, of which 2 years were in a supervisory capacity or equivalent combination of education and experience.
Strong interpersonal and communication skills, including active listening, verbal and written communication, and the ability to influence, engage, and supervise staff.
Composure and professionalism, with the ability to remain calm in stressful situations and act with discretion.
Extensive knowledge of case management, crisis intervention, and conflict resolution strategies.
Exceptional organizational and planning abilities, including task prioritization and appropriate delegation.
Advanced critical thinking and problem-solving skills to support effective decision-making.
Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook. Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and OneDrive is preferred.
Positioning oneself in ways to accomplish tasks in various environments, including navigating tight or confined spaces as needed to complete job responsibilities.
Remaining in a stationary position, which may involve standing or sitting for extended periods, as required to complete tasks or duties associated with the role.
Moving about to accomplish tasks or transitioning between different work sites, which may involve walking, standing, or traveling to various locations as required by the role.
Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties.
Repetitive motions involving the wrists, hands, and/or fingers, including tasks such as typing, data entry, or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.
Assessing the accuracy, neatness, and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines.
Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.

Nice To Haves

Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and OneDrive is preferred.

Responsibilities

Leads and manages program staff through effective hiring, orientation, training, supervision, coaching, performance evaluation, and ongoing feedback to ensure high-quality service delivery.
Oversees all case management operations, ensuring accurate documentation, regular case plan reviews, and compliance with record-keeping standards to support client outcomes.
Delivers direct services and support, including managing a caseload, providing referrals, and advocating client access to appropriate community resources.
Collaborates with Case Managers to develop and maintain up-to-date resource lists for health, mental health, substance use, education, and job training opportunities.
Ensures data integrity and reporting compliance by reviewing database entries for accuracy and generating timely reports in alignment with funder and Agency requirements.
Prepares and submits required reports accurately and on time, ensuring alignment with funder, agency, and program requirements. Maintains a high standard of data quality and completeness and takes ownership of meeting reporting deadlines to support compliance, program evaluation, and informed decision-making.
Performs other duties as assigned.