Supervisor Case Management - Remote

Ochsner Health • New Orleans, LA

286d • Remote

About The Position

This job provides direct supervision to registered nurse case managers and social workers in accordance with organizational standards. Oversees the provision of services, demonstrating commitment to the agency's mission, training new staff, ensuring team cohesion, and reviewing staff documentation. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

• Bachelor's degree in nursing or other healthcare discipline OR Master's degree in Social Work (MSW).
• 3 years of utilization and/or case management experience with a registered nurse license OR Master of Social Work (MSW).
• Current registered nurse license in the state of practice OR Current Master of Social Work (MSW) license.

Nice To Haves

• Master's degree in Nursing (MSN) OR Licensed Certified Social Worker (LCSW).
• 3 years of supervisor or leadership experience in a hospital environment.

Responsibilities

• Guides care management staff in all daily operational performance matters.
• Supervises the case managers and social workers responsible for patient care coordination, utilization review, intake and discharge planning.
• Utilizes all available financial and performance management information to align the staff with organizational goals.
• Serves as contact and resolution provider in customer service matters.
• Serves as patient experience educator for the case management staff to ensure delivery of outstanding customer service.
• Facilitates and contributes to leadership meetings within and outside of the case management department.
• Provides oversight of the department's onboarding and annual staff performance evaluations.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree