Supervisor Carrier Operations Support

Independence Pet Group

3d•Remote

About The Position

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Job Summary: Independence American Insurance Co is seeking a Supervisor, Carrier Operations Support who will report to the Director, Carrier Operations. The Supervisor, Carrier Operations Support is responsible for leading a team dedicated to maintaining operational compliance, driving efficiency, and ensuring the successful execution of carrier-related projects and regulatory initiatives. This role oversees daily support activities, including producer appointments and processes, reporting, issue and incident management, and coordination of business requirements for new and updated regulations. The supervisor provides leadership, guidance, and process improvement while collaborating with internal teams, external partners, and administrators to deliver critical operational materials and uphold regulatory standards. Job Location: Remote – USA

Requirements

Bachelor’s degree in Business, Insurance, or a related field preferred.
Minimum of 6 years of experience in insurance operations, compliance, or a related role.
Experience with operations, state reporting, market conduct exams, or producer licensing and appointments is highly desirable.
Strong understanding of insurance operations, compliance requirements and producer appointment regulations.
Proven leadership and team management skills.
Excellent organizational and project management skills.
Excellent analytical skills with a high level of accuracy and attention to detail.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
Ability to manage multiple priorities and meet deadlines.

Nice To Haves

Experience working with third-party administrators and external vendors is preferred.
Demonstrated leadership experience is a strong plus including mentoring junior team members.

Responsibilities

Oversee the producer appointment process for carriers, ensuring timely and accurate submission of appointment requests and terminations.
Ensure compliance with state-specific appointment regulations and deadlines.
Monitor appointment status and resolve discrepancies or escalations promptly.
Maintain accurate records of appointments and ensure proper documentation for audits and regulatory reviews.
Partner and coordinate with external entities and third-party administrators to support appointment requirements.
May coordinate and submit state reporting to Departments of Insurance (DOIs).
Oversee collection, review, and validation of data for regulatory reporting and market conduct exams.
Monitor and track compliance issues and incidents; ensure timely resolution of operational issues related to websites, forms, and rates.
Lead implementation of operational projects with administrators related to policy handling, claims, and other core functions.
Oversee, write and review business requirements for operations-related projects; lead or participate in meetings.
Ensure timely delivery of operational materials such as state notices, regulatory updates, and carrier guidelines.
Communicate updates and deliverables to internal and external stakeholders.
Develop and maintain process documentation, procedures, and workflows for operational functions under Carrier Operations.
Identify opportunities for efficiency and effectiveness; implement process improvements.
Monitors individual performance to ensure results meet expected quality and performance objectives.
Provides training, coaching and skill development for team members.
Assist in the development of performance reviews for skill improvement.
Support leadership in staff recruitment, interviews, and training of staff on procedures and job-related functions.
Assist leadership on continual evaluation of processes and procedures.
Supervise staff and provide daily direction and communication to assigned team members.
Schedule and assign work as needed to meet operational priorities.
Perform other duties and special projects as assigned.