Supervisor, Care Management - LTSS

Centene Corporation

84d • $73,800 - $132,700

About The Position

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Applicants must reside in the following areas. Travel to these areas is required in this hybrid role. Cities: Port Charlotte, Punta Gorda, Cape Coral, Fort Myers, North Fort Myers, Lehigh Acres, Bonita Springs, Naples, Sarasota. Position Purpose: Supervises the care coordination team that serves long-term care members to promote quality and efficacy of care management delivery. Supervises day-to-day escalations and care management issues related to members or providers. Monitors and reviews long-term care management required documentation to maintain and ensure compliance with federal and state regulations and contractual agreements.

Requirements

• Requires a Bachelor's degree.
• 4+ years of related experience or equivalent experience.

Responsibilities

• Supervises the care coordination team that serves long-term care members.
• Supervises day-to-day escalations and care management issues related to members or providers.
• Monitors and reviews long-term care management required documentation to maintain compliance with federal and state regulations.
• Assigns caseloads and work assignments to long-term care management team based on state requirements.
• Works with long-term care senior management on escalated and complex care cases.
• Provides guidance to junior team members to address member concerns.
• Educates and provides resources for long-term care management team on key initiatives.
• Facilitates ongoing communication between care management team, members, and providers.
• Evaluates long-term care management team performance and provides feedback.
• Provides coaching and guidance to improve member and provider experience.
• Assists with onboarding, hiring, and training long-term care management team members.
• Leads and champions change within scope of responsibility.
• Performs other duties as assigned.
• Complies with all policies and standards.

Benefits

• Competitive pay.
• Health insurance.
• 401K and stock purchase plans.
• Tuition reimbursement.
• Paid time off plus holidays.
• Flexible approach to work with remote, hybrid, field or office work schedules.

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees