Supervisor, Care Coordinators (IDD)

Independent Living Systems • Jacksonville, FL

9h

About The Position

The Supervisor, Care Coordinators (IDD) plays a pivotal role in overseeing and guiding a team of care coordinators who support individuals with intellectual and developmental disabilities (IDD). This position ensures that care coordination services are delivered effectively, compassionately, and in alignment with regulatory standards and organizational goals. The supervisor is responsible for fostering a collaborative team environment that promotes professional growth, high-quality service delivery, and positive outcomes for members. By monitoring case management activities, providing training, and facilitating communication between care coordinators and other healthcare professionals, the supervisor enhances the overall care experience for individuals served. Ultimately, this role drives continuous improvement in care coordination processes to support the health, safety, and well-being of people with IDD.

Requirements

• Bachelor’s degree in social work, nursing, psychology, or a related health care field.
• Minimum of three years of experience in care coordination or case management, preferably working with individuals with intellectual and developmental disabilities.
• At least one year of supervisory or team leadership experience in healthcare or social services setting.
• Strong knowledge of IDD-related services, community resources, and relevant regulatory requirements.
• Proficiency in documentation, reporting, and use of electronic health records or case management software.
• Relevant experience may substitute for the educational requirement on a year-for-year basis.

Nice To Haves

• Master’s degree in social work, healthcare administration, or a related discipline.
• Certification in case management or care coordination (e.g., CCM, ACM).
• Experience working within Medicaid waiver programs or other public health initiatives serving individuals with IDD.
• Demonstrated success in quality improvement initiatives or program development.
• Bilingual abilities or experience working with diverse populations.

Responsibilities

• Lead, mentor, and supervise a team of care coordinators specializing in intellectual and developmental disabilities to ensure high-quality service delivery.
• Monitor and evaluate care coordination activities to ensure compliance with organizational policies, state and federal regulations, and best practices.
• Facilitate regular team meetings, training sessions, and professional development opportunities to enhance staff skills and knowledge.
• Collaborate with healthcare providers, families, and community resources to develop and implement individualized care plans that meet member needs.
• Manage caseload distribution, performance evaluations, and address any operational challenges to maintain efficient and effective care coordination.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees