Supervisor, Campus Technology Support - SW College

Houston Community College

88d

About The Position

Manage and coordinate HCC technicians regarding support for computers, software, and related technology used at multiple campuses/locations. Manage and implement district-wide hardware distribution and asset management A/V integration, A/V replacement, and event support; coordinate and guide technician activities based on ServiceNow information. Provide training and mentorship to all Campus Technology Technicians, monitor the day-to-day activities, and assign tickets or tasks to technicians. Technical Support Supervisors will also be assigned as project managers for specific college projects. Work collaboratively with other IT departments and teams to deploy and install software and district-wide initiatives and develop enhanced processes. Provide customer support to meet instructional and educational needs throughout the district. Function with a high level of integrity and focus on diversity, equity, inclusion and belonging.

Requirements

• Bachelor’s degree in Computer Science, Business or related field required.
• 6 years related technology experience may be considered in lieu of required degree.
• 5 years of work-related experience required.
• Experience leading campus technology teams and projects preferred.
• Valid Texas Driver License.
• Valid Vehicle Insurance.
• ITIL Foundations preferred.

Nice To Haves

• Proficient with Windows/Mac OS.
• Proficient with MS Office 365 Suite.
• Information Management Systems.
• Project Management.

Responsibilities

• Provide supervisory management direction and guidance for assigned personnel in keeping with HCC’s PEP process to include identifying job responsibilities, measurements, and results.
• Work with CTS Managers and Supervisors to address individual staff orientation, training, coaching needs, and establish performance measures, goals, objectives for the entire team, and plan all work schedules to ensure regional coverage during all hours of operations.
• Work collaboratively with Information Technology staff to support the college and meet departmental goals.
• Specialize focus in one or more areas of Campus Technology Support with knowledge of onsite and offsite technical computer support for Executive Administration and support staff, board services, and foundation leadership.
• Manage CTS asset management, asset inventory, asset distribution, and lifecycle replacement strategy throughout the district.
• Oversee A/V deployment, integration, project management, inventory, and lifecycle replacement strategy throughout the district.
• Review, manage and perform operational technical support assignments, and execute ServiceNow system administrative needs for CTS to meet SLA requirements.
• Provide project management leadership, support, and budget analysis; may include working with vendors.
• Document activities and workload using ServiceNow.
• Recommend new processes and techniques for improved efficiencies.
• Access to reliable personal vehicle for transportation to assigned site or location.
• May be assigned permanently or temporarily to any location district wide to provide technical support coverage as required.
• May work hours outside normal business hours of operation, nights, weekends, and holidays.
• Promote security awareness to customers through actions and advocacy.
• Develop and maintain good working relationships with college executive teams, customers, and IT staff.
• Work independently to achieve goals.
• Perform other duties, tasks and assignments as required.

Benefits

• Opportunities for professional growth and development.
• Positive working and learning environment that encourages involvement, innovation, and creativity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree