Supervisor, Campus Financial Aid

Austin Community College District•Riverside, CA

About The Position

To supervise the daily operations of a campus Financial Aid Office and assist in providing complex technical support in the administration of the Financial Aid programs.

Requirements

Federal and state regulations pertaining to financial aid programs.
Appeals processes, special conditions, and overrides relating to financial aid.
Financial aid outreach programs.
Work-study programs.
Supervisory principles, practices, and methods.
Tax laws applicable to student financial aid.
Determining individual benefit eligibility.
Managing or administer grant funds.
Making recommendations that impact the budget.
Maintaining an established work schedule.
Effectively using interpersonal and communications skills including tact, discretion and diplomacy.
Effectively using organizational and planning skills with attention to detail and follow through.
Counseling students, potential students, and parents regarding financial aid programs and procedures.
Reviewing financial aid applications and determining eligibility.
Interpreting and applying federal and state regulations to all aspects of financial aid programs.
Supervising and coordinating the activities of subordinate personnel.
Maintaining confidentiality of work related information and materials.
Establishing and maintaining effective working relationships.
Use a variety of spreadsheet, word processing, database, and presentation software.
Two years related work experience including one year supervisory experience.
Completion of the ACC Supervisor Certificate Series Program will satisfy the supervisory experience required for this position.
Bachelor's degree.
Must not be on default of any federal/state student loans.

Responsibilities

Supervises, trains, coaches, directs, coordinates, and disciplines personnel while adhering to organizational human resource policies and procedures as well as related employment laws.
Recommends hire and termination personnel actions for positions supervised.
Oversees the daily operations of the campus Financial Aid Office and ensures compliance with federal and state regulations pertaining to financial aid programs.
Manages financial aid application outreach initiatives and verifies accuracy of FAFSA information.
Provides advice to students, potential students, and parents regarding financial aid programs, application procedures, award packaging, satisfactory academic progress, and debt management; conducts student loan counseling entrance sessions.
Reviews and resolves student financial aid issues through collaboration with relevant departments and offices.
Reviews and processes special conditions and professional judgment overrides for students with unusual or mitigating circumstances in accordance with federal, state, and institutional rules and regulations.
Reviews and makes decisions regarding student appeals for satisfactory academic progress requirements and professional judgment decisions on students with mitigating or special circumstances.
Coordinates all phases of the College Work Study Program on the campus to include student and supervisor orientations, job placement for on and off campus jobs, and processing Human Resources paper for work-study employees.
Coordinates and conducts financial aid outreach programs at local and area high schools, outside agencies, and community groups.
Reviews student financial aid applications to determine eligibility based on federal and state regulations.
Serves as a liaison for the Financial Aid office with other departments within the College.
Provide support to Regional Directors, Associate Directors, and the Executive Director as needed on special projects.
Responsible for the application of caseload management principles and duties for a 1-3 cohorts of 40-100 students per semester, including assessing, planning, implementing, monitoring and evaluating actions required to complete the financial aid application process.
Manage shared department email account and assign staff to review and respond to inquiries.
Represent the Financial Aid Office on various committees throughout the college.