Supervisor, Cage-Ex

Churchill Downs • Owensboro, KY

102d

About The Position

A Cage Shift Supervisor is responsible for monitoring and verifying all cash transactions for departments and ensuring compliance with company internal controls, policies and procedures.

Requirements

• Available to work when needed, including weekends, holidays, and nights.
• High school diploma or equivalent.
• Must have two (2) years of experience in demonstrating supervisory abilities involving cash handling.
• Prior experience and a gaming background preferred.
• Able to obtain and maintain a valid Kentucky gaming/racing license.

Responsibilities

• Adhere to all administrative policies (Owensboro Racing & Gaming Policy & Procedure Manual and departmental procedures), safety rules and health regulations.
• Direct, train, monitor, and assign tasks to cage personnel.
• Provide exceptional customer service to all external and internal customers and patrons and communicate in a pleasant, friendly, and professional manner always.
• Maintain a professional work environment with cage personnel.
• Work odd or unusual hours including weekends, holidays, and overtime.
• Exercise strong motivational commitment to the organization, speak accurately and clearly to co-workers and guests.
• Exhibit strong knowledge of the cage procedures in a large-scale operations including but not limited to: ensure proper customer transactions by verifying large amounts of money exchanges and conversions, counting, verifying, and signing for banks assigned, maintaining accurate records, operate computer/equipment, perform cage cashier duties as necessary or assigned and accomplish all tasks as appropriate.
• Adhere to Title 31 procedures.
• Ensure excellent customer and employee service and arbitrates disputes professionally.
• Maintain a flexible schedule to open and close cage as necessary.
• Exercise basic knowledge in management, human resources and budgeting.
• Maintain knowledge of all paper flow with all departments.
• Maintain knowledge of all ATM, and Kiosk drops.
• Assist with Drop/Soft count and Mutuels to ensure that all departmental procedures are adhere to.
• Maintain strong knowledge with money handling, counting, and complex mathematical skills.
• Build relationships and loyalty with guests through sincere and meaningful interactions.
• Be a team player and foster a collaborative and positive work environment.
• Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.
• Maintain a courteous, positive, and professional working relationship with all Owensboro personnel and the general public.
• Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends, and holidays.
• Perform additional duties and responsibilities as necessary or assigned.

What This Job Offers

• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees