Supervisor, Cage Cashier

Jackson Rancheria Casino Resort

13d•$23 - $30

About The Position

Supervises and coordinates activities of Main Bankers, Team Member Bankers and Cage Cashiers engaged in servicing Casino customers for their assigned shift; acts as Main Banker, Team Member Banker or Cage Cashier when assigned.

Requirements

10-key skills with at least 6 months of prior cashiering experience.
Related experience and/or training; or equivalent combination of education and experience preferred.

Responsibilities

Adjusts scheduling as needed for adequate coverage.
Reviews, enforces and follows Cage Cashier procedures during their shift.
Responsible for imprest (set amount) cashier drawer as assigned during their shift.
Responsible for reviewing posting daily for any procedural changes.
Responsible for working assigned schedule, including overtime.
Updates guest accounts in casino computer system, and authorizes and processes credit, check cashing, safekeeping and front money transactions for casino guests.
Trains, evaluates performance, and recommends discipline of cashiers on their assigned shift.
Ensures that assigned shift team members provide superior guest service to external and internal guest.
Develops for Cage Shift Managers review, the corrective action counseling notices for team members on assigned shift, and issues to team members as assigned by Cage Shift Manager.
Audits shift paperwork on a random basis to ensure compliance with policies and procedures.
Performs random audits of cash and chip bank, and ensures compliance of team members with gaming regulations and department procedures.
Protects Casino and Tribal assets by monitoring the performance of the team members on assigned shift.
Verifies the count of Cage banks which are out of balance to reconcile variances, and prepares investigation paperwork for subsequent review of management personnel.
Tracks attendance for team members on assigned shift, and ensures that corrective action is taken in accordance with casino policy.
Ensures that assigned shift is in full compliance with Title 31 requirements, and that all logs and reports are completed in an accurate and timely manner.
Assists operating departments to ensure timely and efficient guest service.
Cooperates with team members on other shifts to provide consistent application of Casino procedures and regulations.