Supervisor, Cabin Services

About the position

The Aircraft Cleaning Supervisor oversees the cleaning and sanitization of aircraft interiors, ensuring that the cleaning team adheres to industry and company standards for hygiene, safety, and efficiency. The supervisor will be responsible for managing and coordinating cleaning staff, scheduling tasks, ensuring equipment readiness, and conducting inspections to maintain a high standard of cleanliness. This role requires strong leadership, attention to detail, and the ability to work in a fast-paced, time-sensitive environment.

Responsibilities

• Supervise, train, and manage a team of aircraft cleaning personnel, including cleaners and leads.
• Schedule and assign daily tasks and shift duties based on flight schedules and team availability.
• Conduct team briefings to communicate expectations, cleaning procedures, and safety protocols.
• Ensure all team members comply with uniform standards, safety guidelines, and punctuality.
• Perform regular inspections of cleaned aircraft to ensure compliance with airline and company cleanliness standards.
• Address and rectify any deficiencies or areas that do not meet the required standards.
• Ensure that aircraft galleys, restrooms, passenger seating areas, windows, and other interior surfaces are cleaned to the highest standards.
• Coordinate with ground crew and other departments to ensure aircraft are prepared on time for departures.
• Monitor and adjust cleaning schedules to align with flight arrivals and departures, ensuring that cleaning is completed within the allotted time frame.
• Oversee the usage of cleaning supplies and equipment, ensuring availability and functionality at all times.
• Work with procurement and management to ensure cleaning supplies, PPE, and equipment are adequately stocked and replenished as needed.
• Ensure that all cleaning procedures comply with company standards, FAA regulations, OSHA guidelines, and any other applicable regulations.
• Implement disinfection protocols, especially for high-touch surfaces, ensuring a safe and sanitary environment for passengers and crew.
• Train staff on the safe handling of cleaning chemicals, waste disposal, and proper use of personal protective equipment (PPE).
• Serve as the primary point of contact between the cleaning crew, aircraft maintenance, and airline operations staff regarding cleaning schedules and updates.
• Address urgent cleaning requests and adjust team schedules as necessary to accommodate changes in flight schedules.
• Report any issues or incidents (e.g., equipment malfunction, safety concerns) to the appropriate department.
• Maintain logs and records of cleaning activities, including any special cleaning requests or additional services performed.
• Prepare daily/weekly reports for management on staff performance, equipment needs, and overall operations.
• Conduct staff performance evaluations and provide feedback for improvement.

Requirements

• Minimum of 2-3 years of experience in custodial or cleaning services, with at least 1 year in a supervisory role.
• Previous experience in aircraft or airport cleaning is highly preferred.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Knowledge of cleaning protocols, equipment, and sanitation chemicals used in aircraft cleaning.
• Ability to work in a fast-paced, high-pressure environment and manage time-sensitive tasks efficiently.
• Basic computer skills for scheduling, reporting, and email communication.

Benefits

• 401(k) with company match after 6 months of employment.
• Comprehensive benefits package.