Supervisor, Business Office (Patient Access)
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About The Position
Responsible for achieving financial performance targets and direct supervision of registration staff. Develop and sustain high performance work teams and practices that consistently achieve service standards, customer satisfaction, and clinician satisfaction. Facilitates patient registration and associated benefit/insurance procedures that ensure a smooth, service-oriented experience for patients, and ensures all monies due are collected at the POS. Accountable for creating a culture of compliance, ethics and integrity. Maintains knowledge of and assures compliance with all Kaiser Permanent and front-end revenue cycle departmental policies and procedures, as well as Sarbanes Oxley and other applicable regulatory requirements and accreditation standards. Responds appropriately to observed fraud or abuse. Strong ability to trouble-shoot.
