Supervisor, Business Analysis - US Tech

About the position

At McDonald's, you will work in a collaborative environment that values your contributions and encourages you to strive for excellence. You will have the opportunity to work on brand new projects that impact millions of customers worldwide. Join us and be part of a team that is determined to successfully implement powerful solutions and achieve flawless results. We are searching for a Business Analysis Supervisor to join our Product Management team in defining, prioritizing, and developing capabilities for McD US Workforce Management Solutions. You will work with the vendor and product teams to write requirements and acceptance criteria for features on the product roadmap and help ensure feature acceptance during the development lifecycle.

Responsibilities

• Manage requirements, review, and provide feedback related to product design from multiple vendors.
• Lead and support testing for various projects.
• Partner with the Product Management team to define, prioritize, and develop capabilities for McDonald's US Workforce Management Solutions.
• Write requirements and acceptance criteria for features on the product roadmap.
• Ensure feature acceptance throughout the development lifecycle.
• Maintain product documentation and support the User Acceptance Testing (UAT) process.
• Build and update documents required for the product development lifecycle.
• Assist in crafting and maintaining project plans for new feature releases, communication, training, and deployment.
• Assist UAT Leads in analyzing, crafting test cases, and executing/accepting user acceptance test criteria.
• Assist with field testing and provide business process and technical direction to the support team when necessary.
• Shepherd features from definition through completion using Jira.
• Assist with application production support issues/defects advanced to the Workforce Management team.
• Provide product insights and technical direction to support teams as needed.
• Review and prioritize defects impacting customers.
• Serve as a point-person for product questions and help find solutions.
• Assist in prioritizing the roadmap with product and technology team leads.

Requirements

• Bachelor's Degree or equivalent work experience.
• 3 - 5 years of experience gathering (both Waterfall and Agile) and partnering successfully with Vendors, Product Managers and other internal team members on testing and delivering capabilities per defined requirements.
• Excellent written and verbal collaborative communication skills.
• A passion for technology and building products that customers love to use.
• Outstanding attention to detail and the ability to meet deadlines.
• A curious and self-starting attitude with a strong bias for action and a consistent track record of 'getting things done.'
• An analytical approach with experience working with data to uncover insights.
• The ability to grasp technical concepts quickly and translate technical verbiage into easily understandable language.

Nice-to-haves

• Experience with User Acceptance Testing.
• Experience with Jira and/or Confluence.
• Proven experience working on customer-facing and/or restaurant application products.
• Technical development and data integration skills.

Benefits

• Health and welfare benefits
• 401(k) plan
• Adoption assistance program
• Educational assistance program
• Flexible ways of working
• Time off policies (including sick leave, parental leave, and vacation/PTO)
• Bonus eligibility based on individual and company performance