SUPERVISOR - BOX OFFICE & EVENTS

The Venetian Resort Las Vegas • Las Vegas, NV

96d

About The Position

The primary responsibility of the Supervisor - Box Office & Events is to manage the day-to-day operations for assigned department, to include ticketing and front-of-house event operations. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.

Requirements

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Must be able to obtain and maintain any other certification or license, as required by law or policy.
• 3 years of supervisory experience (preferably Box Office).
• Understanding of box office operations, ticketing systems, call center operations.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends, and holidays.

Responsibilities

• Run show reports based on Producer Guidelines.
• Oversee front line Team Members on a daily basis.
• Load and unload show on a nightly basis.
• Maintain weekly and daily Box Office Clerk and Usher schedules.
• Work with the Accounting Department to correct accounting exceptions.
• Coach front line Team Members to correct accounting exceptions.
• Update and maintain personnel files; make recommendations for new hires and terminations.
• Provide front line Team Members with coaching, encouragement, and discipline, as necessary.
• Establish the image of impeccable customer service.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: High school or GED