Supervisor, Bowling Alley

Hard Rock Hotel & Casino Ottawa

32d

About The Position

Under the direction of the Director of Hotel Operations, the incumbent will oversee the daily operations of the bowling alley focusing on customer service, staff management and ensuring smooth operations. Incumbent will handle customer inquiries and complaints, and ensure the facility is clean and safe. Supervisors also play a role in scheduling lanes, managing events, and maintaining equipment.

Requirements

Previous experience in a managerial role within the hospitality or recreational industry.
Strong understanding of bowling alley operations and maintenance.
Excellent customer service skills and a friendly demeanor.
Proven ability to manage budgets and financial reports.
Effective marketing and promotional skills.
Ability to handle high-stress situations and resolve conflicts effectively.
Proficiency in using management software and point-of-sale systems.
Knowledge of health and safety regulations relevant to recreational facilities.
High school diploma or equivalent; a degree in business management or a related field is a plus.
Minimum of 2-3 years of managerial experience, preferably in the recreational or hospitality industry.
Strong leadership and interpersonal skills.
Excellent organizational and multitasking abilities.
Comfortable with technology and able to learn new software quickly.
Strong problem-solving skills and attention to detail.
Ability to work flexible hours, including nights and weekends.

Responsibilities

Enforces bowling alley policies and procedures.
Ensures sanitation compliance throughout the bowling alley.
Promotes positive customer relations.
Handles customer complaints.
Conducts self in a professional manner at all times.
Provide excellent customer service, handling inquiries, and resolving complaints.
Supervise training staff and scheduling shifts.
Ensuring the bowling lanes, equipment, and facility are clean, safe, and in good working order.
Managing lane availability and scheduling events, leagues, and promotions.
Overseeing cash management, reconciling daily sales, and maintaining financial records.
Enforcing safety rules and regulations to ensure a safe environment for customers and staff.
Communicating effectively with staff and customers to ensure a positive and enjoyable experience.
Arranging for repairs and maintenance of bowling equipment.
Planning and coordinating events, leagues, and promotions.
Assisting with marketing strategies to increase attendance and revenue.
Maintaining inventory of supplies and ordering as needed.
Analyzing performance metrics and generating reports for management.