Supervisor- BNC Starbucks Licensee (Part-time)

Barnes & Noble Education, Inc. • Norwood, OH

3d • $13 • Onsite

About The Position

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year round as a part-time Supervisor in our BNC Starbucks Licensee Cafe. In the Cafe you will provide assistance to the management team, have oversight for team members within the cafe or store in the absence of upper management, greet customers, and increase customer loyalty while preparing drinks and food in a fast-paced academic environment.

Requirements

• Customer service experience in a retail or restaurant environment.
• Prior supervisor or manager experience.
• High-energy, friendly personality, with strong communication skills to interact with a variety of people.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, organizational, and problem solving skills.
• Basic reading, writing and accounting skills required.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Support the management team
• Be a resource for all departments
• A model for customer service
• A driver for sales
• A skillful problem solver
• Spend the majority of your time in the cafe delivering, coaching, and modeling exceptional customer service.
• Maintain a working knowledge of all café operations and assist in the preparation and serving of a variety of hot and cold food and drinks following prescribed recipes and techniques.
• Assist with assigning work and providing focused direction to café team members to ensure the set up and restocking of displays, wrap, label, date, and rotate food items for sale is executed daily.
• Help resolve customer issues and complaints and escalating to manager, when necessary.
• Operate equipment, troubleshoot breakdowns, maintain supplies and perform preventive maintenance.
• Maintain a safe and healthy work environment by following cleaning, sanitation, and operational standards. Food handling or safety certification may be required in some locations.
• Replenish customer service stations, order/receive supplies or products, and take out trash.
• Assist with processing sales transactions.
• Part-time positions require availability to work on a weekly basis year round. Schedules may be set or vary to meet the needs of the store an hours will be less than 30 per week.
• Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.

Benefits

• Get paid sooner! Daily Pay earned wage access is available to all store employees.
• Employee Discount
• Paid sick time (accrued based on time worked)
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
• Commuter Benefits
• Eligibility for each plan may Include a waiting period and may require the employee to enroll during a stated eligibility period.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees