Supervisor, Biospecimen Operations - Biospecimen Operations

LabConnect•Cleveland, OH

4d•Onsite

About The Position

The Supervisor of Biospecimen Operations is responsible for overseeing sample management activities and site support for clinical trials, including receipt, processing, storage, retrieval, shipment, and destruction of specimens. This role manages daily operations, ensuring compliance, efficiency, and collaboration to meet protocol requirements. The Supervisor will lead a team, promote operational excellence, and support corporate goals

Requirements

High school diploma or GED required.
2 years of supervisory experience required.
To perform this job successfully, an individual should have a working knowledge of Microsoft Office applications including MS Word, Excel, and PowerPoint.
Candidate must be willing and able to learn new software programs as required for the position.
Excellent leadership, organizational, and communication skills required.

Nice To Haves

Associate’s degree with at least 2 years of clinical research, central laboratory, biorepository, or related experience or BA/BS in laboratory science, health science, or business preferred.
Previous experience providing training, workflow coordination, or leadership in a laboratory or biospecimen environment strongly preferred.
Strong understanding of biospecimen handling, storage systems, and regulatory requirements preferred.
Proficiency in inventory tracking systems and sample processing tools preferred.
Ability to read, write, and fluently speak both English and Spanish preferred.

Responsibilities

Supervise and train a team of Clinical Sample Specialists
Coordinate workflows and staff schedules to meet operational demands.
Promote a culture of excellence and ensure adherence to protocols.
Serve as the primary escalation point for operational issues.
Facilitate specimen receipt, registration, query initiation, and shipment preparation.
Oversee specimen storage at all temperatures and chain-of-custody management.
Manage the preparation, QC, labeling, and shipment of biospecimens to partner labs and sponsors.
Handle sample processing for courier pickups and onsite protocols.
Ensure timely reconciliation of sample discrepancies and accurate destruction processes.
Serve as the communication point for clinical investigator sites (Latin America Region).
Communicate effectively with clients, sponsors, sites, and partner laboratories.
Collaborate with other departments to meet protocol requirements.
Address client inquiries and provide protocol-specific training for staff.
Develop and revise Standard Operating Procedures (SOPs).
Identify opportunities for process improvements and implement changes.
Manage non-conformance reporting and investigations.
Work closely with internal and external stakeholders to ensure sample management requirements are met.
Maintain department metrics and prepare inventory reports.
Perform housekeeping tasks, including freezer scraping, cooler checks, and alarm testing.
Support maintenance of supplies and equipment.
Other duties as assigned.