Supervisor Billing Services - SLTC

MatrixCare

7d • $77,000 - $96,000

About The Position

Supervisor – SNF & LTC We are looking to hire an experienced Revenue Cycle person to serve our Sr. Living and Skilled Nursing customers. We are seeking a high caliber individual interested in pursuing a rewarding career with a dynamic software company. The Consultant is responsible for providing quality Revenue Cycle assistance to MatrixCare customers to support their operations while growing the partnership. This consultant must exercise accountability and professionalism in maintaining the high level of service our customers deserve. This role reports to the Manager of Billing Operations.

Requirements

• Minimum of three years of progressive Sr. Living and Skilled Nursing revenue cycle process.
• Must have the capacity to relate to people in a manner to win confidence and establish rapport.
• An exceptional attention to detail and strong detail orientation is required.
• Demonstrated knowledge of Sr Living & Skilled Nursing, with expertise in the area of revenue cycle management.
• Consistent demonstration of commitment to quality, customer focus, productivity, and process improvement.
• Exceptional interpersonal skills, proven success in complex and ambiguous environments.
• Ability to work independent, must be organized and able to multitask.
• Strong written and verbal communication skills
• Maintain a professional demeanor, courteous and flexible at all times.
• Embraces change and can thrive in such an environment.
• Willingness and ability to work effectively with members of other departments.

Nice To Haves

• Bachelor’s degree in business administration, healthcare management, healthcare administration or related field preferred.
• Prior experience working with Medicare rules, regulations, billing codes (preferred)
• Familiar with EMR and Clearinghouse functionality – MatrixCare and Change HealthCare / Inovalon preferred.

Responsibilities

• The Lead is responsible for staff performing Revenue Cycle activities to ensure a consistent and positive customer experience.
• Primary responsibility will be to establish, enhance and ensure adherence to industry best practices and Key Performance Indicators (KPI’s) Sr. Living and Skilled Nursing revenue cycle management. These KPI’s include but are not limited to A/R % by age, bad debt, denied claims, and payment processing.
• This position is responsible for overall management of Team Leads and A/R Managers; this includes payroll, process management and improvement, HR related functions, and capacity planning.
• This role manages supporting tools for day-to-day operations including, but not limited to clearinghouses, receipts reporting for invoicing (Smartsheet), etc.
• This role will support implementation activities and responsible for onboarding new clients to RCM services.
• This position supports all performance management functions in supporting managers and other supervisors.
• If applicable, the RCM consultant will assist with the customer experience as it relates to service questions, system access and process development.
• This role will support staff using the department’s operational policies, guidelines and code of ethical standards which include respect, diversity, and integrity.

Benefits

• Employees scheduled to work 30 or more hours per week are eligible for benefits.
• This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.
• Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees