Supervisor Billing and Follow-Up

Trinity Health•Columbus, OH

1d•Remote

About The Position

Supervises and coordinates the day-to-day billing and follow-up team responsible for billing and follow-up government accounts and related activities within the Hospital or Medical Group government revenue operations of an assigned Patient Business Services (PBS) location. Motivates staff to achieve the highest levels to meet the organization goals for customer service, operational and financial performance. This position reports directly to the Manager Billing and Follow-up.

Requirements

Must possess a comprehensive knowledge of revenue cycle functions and systems, as normally obtained through an Associate's degree in Business or Healthcare Administration or a related field preferred
Minimum of three (3) years of experience within the area of revenue management, specifically experience with Account Billing and Follow-up or other functions related to revenue cycle activities or an equivalent combination of education and experience preferred
Strong written and verbal communication skills.
Ability to communicate effectively with payors and work with all levels of colleagues to expedite revenue cycle processes while supporting customer service.
Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel

Nice To Haves

Experience in a complex multi-entity healthcare organization or large complex revenue cycle services preferred
Supervisory or team leader experience preferred.

Responsibilities

Provides hands-on supervision of daily activities and workflows of the billing and follow-up team handling billing and follow-up of government accounts in order to achieve optimal area performance and colleague productivity goals as part of the revenue cycle process for an assigned PFS location.
Provides supervision and coordination of assigned tasks of billing and follow-up colleagues handling all healthcare accounts at all ASC assigned locations.
Monitors timeliness of claims billed, paid/settled, and reviews documentation in appropriate system(s).
Ensures colleagues carry out duties and responsibilities in an effective manner, which in turn promotes maximized reimbursement based upon services delivered.
Identifies and implements solutions to problems and issues affecting accurate billing and follow-up activities.
Focuses efforts of colleagues on proactive practices, which includes contacting payors directly for payments due on accounts and reviewing and responding to all mail correspondence in a timely and efficient manner.
Identifies and participates in continuous quality improvement initiatives across the billing and follow- up team and other functional areas in order to streamline processes.
Reviews and track trends of the billing and follow-up process and makes recommendations for problem and issue resolutions based upon colleague findings; reports findings to the Manager and Director Billing and other PFS leadership.
Assists with establishing performance standards for billing and follow-up colleagues.
Monitors and tracks colleague activities against established performance standards and provides immediate feedback to achieve performance improvement.

Benefits

Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
Retirement savings account with employer match starting on day one.
Generous paid time off programs.
Employee recognition programs.
Tuition/professional development reimbursement.
Relocation assistance (geographic and position restrictions apply).
Discounted tuition and enrollment opportunities at the Mount Carmel College of Nursing.
Employee Referral Rewards program.
Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday. You deserve to get paid every day!
Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.